SATHIYA PRIYA ARUMUGAM
PMO Manager
Chennai
Summary
Results-driven and proactive Operations Manager with 13 years of experience in overseeing delivery operations, financial analysis, and workforce planning. Skilled in leading teams, enhancing profitability metrics, and optimizing operational efficiency.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
PMO Manager
HCL Tech
12.2019 - Current
- Training and directing the PMO team on billing, invoicing, forecasting, resource allocation, and cost/revenue analysis to ensure effective process management and execution
- Overseeing budgeting and business planning processes for the financial year
- Tracking and analyzing Profitability Improvement Plan (PIP) on various metrics to enhance project margin
- Creating presentations and reports to senior management for monthly business reviews on different financial performance indicators
- Working closely with sales and business unit leaders to ensure attaining the revenue and margin targets
- Managing new hire training and ensuring their effective deployment to control fresher-related costs
- Collaborating with talent acquisition teams to meet staffing requirements for newly signed deals
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Streamlined operational processes by implementing standardized templates and documentation, leading to increased efficiency by 10% and reduced errors.
- Built strong partnerships with various internal stakeholders through timely communication, setting realistic expectations, and delivering on commitments consistently.
PMO Lead
HCLTech
11.2015 - 11.2019
- Performed effort leakage analysis to track resource utilization in time-and-material projects and overruns in fixed-bid projects
- Create reports on forecasting, revenue management, third-party analysis, cost optimization, resource utilization, and seating management
- Collaborated with the collections team to ensure reconciliation of revenue in the internal system with payments received from customers
- Analyzing and optimizing the utilization and cost of third-party resources
- Managing resource allocation in internal projects based on required skills and rates
- Conducting project profitability analysis including revenue, margin, and project expenses on a monthly basis
- Co-ordination with sales and delivery team to get all the pending documents (SOW/MSA/PO) and keep revenue target in track
- Maintaining P&L sheets for multiple accounts and supervising resource allocation to ensure budget compliance
- Participating in internal audits and ensuring compliance with the guidelines set by the audit team
- Collaborating with delivery and sales teams to minimize bad debts
- Participated in resource optimization and reallocating resources to non-taxable facilities to capitalize on the tax benefits
- Monitoring invoice status and ensuring the maintenance of a healthy Daily Sales Outstanding (DSO)
- Creating customer profiles in the system with the required legal documentation
- Developed standard operating procedures (SOP) for project initiation, billing, and forecasting
- Facilitated stakeholder engagement by conducting regular progress meetings and providing detailed updates on project status.
- Streamlined communication between project teams for improved collaboration and decision making.
- Reported regularly to managers on project budget, progress, and technical problems.
PMO Analyst
HCLTech
11.2011 - 10.2015
- Allocating resources to respective projects based on the requirements provided by delivery managers
- Creating customer projects in internal systems with necessary documentation
- Submitting work requests to create rate cards, purchase orders, and milestones in the system based on legal documents signed by the customer for billing purposes
- Raising billing and invoice generation aligned with timesheets for payment processing
- Managing onboarding and offboarding activities as part of operational responsibilities
- Forecasting revenue and resource requirements in the system based on delivery inputs
- Submitting CAPEX/OPEX requests
- Organizing and coordinating training sessions for project managers
- Managing seating allocation and de-allocation to optimize seat costs
- Publishing daily reports on unassigned resources and monitoring them until closure
- Reviewing the SOW/MSA documents signed by the customer and obtaining legal approval/signature
- Monitoring project and resource expirations, and notifying project managers to take necessary actions, such as extensions
- Assisted in the development of training materials for new PMO Analysts to support consistent onboarding experiences across the organization.
Education
Bachelor of Engineering - EEE
KSR College of Engineering
Thiruchengode 08.2007 - 05.2011
Skills
- Project Management
- Problem Solving
- SQL
- POWER BI
- Microsoft Excel
- Demand Fulfillment
- Stakeholder Management
- Team coordination
- Leadership
- Reporting
- Resource Management
- Financial Analysis
- Budget planning/Forecasting
- Project Management
Accomplishments
- Led multiple accounts in the Life Sciences & Healthcare sector with a 20-member team, consistently achieving a monthly revenue target of $50 million.
- Created a PMO metric for the project improvement plan that delivered key insights to executive leadership, facilitating more informed decision-making.
- Assisted in implementing a manpower management tool to track overruns in fixed-bid projects, resulting in a 15% reduction in manual effort.
Timeline
PMO Manager
HCL Tech
12.2019 - Current
PMO Lead
HCLTech
11.2015 - 11.2019
PMO Analyst
HCLTech
11.2011 - 10.2015
Bachelor of Engineering - EEE
KSR College of Engineering
08.2007 - 05.2011
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