Sathiyadeep Thiagarajan
Chennai,Tamil Nadu
Summary
Experienced with overseeing studio operations and leading teams to achieve project goals. Utilizes comprehensive management techniques to ensure efficient workflows and resource allocation. Track record of effective communication and problem-solving in fast-paced studio environments.
Overview
8
8
years of professional experience
Work History
Associate Studio Manager
RR Donnelley
09.2024 - Current
- Contributed as the primary point of contact for clients, reviewing PowerPoint project briefs and understanding requirements through calls and emails to ensure clarity and alignment
- Assigned almost about 70 projects to designers across based on their expertise, aligning skill sets with the complexity and scope of each project to ensure high-quality deliverables
- Ensured that the assigned designers met client expectations by overseeing project progress and addressing any potential challenges proactively
Lead Trainer
Sutherland Global Services
06.2024 - 08.2024
- Designed and delivered over 20 comprehensive training sessions to onboard new employees, ensuring a smooth transition into company roles and culture
- Provided one-on-one coaching and group training to equip new hires with the necessary technical and soft skills for success
- Developed evaluation metrics to track trainee progress, providing feedback to improve performance during the training phase
Client Lead
Deloitte Digital Content Studios
08.2021 - 02.2024
- Led a high-performing team in the publishing segment in the creation and curation of print and digital ad content for Australian clients
- Implemented strategic initiatives that increased team efficiency by 20%
- Developed and executed innovative solutions, driving a 15% increase in overall project outcomes
- Fostered a collaborative and inclusive team culture, resulting in consistent exceeding of project goals and improved morale and productivity
- Demonstrated exceptional communication skills, ensuring seamless coordination among team members, stakeholders and clients
- Proactively identified and resolved challenges, mitigating potential risks to project timelines
- Conducted regular performance assessments, providing constructive feedback and mentoring team members for professional development
- Adoption of new methodologies and ideas, enhancing team capabilities to efficiently work under tight deadlines and to stay ahead of industry trends
Process Trainer - Learning & Development
Touch2Success - FOODHUB
08.2020 - 08.2021
- Developed and delivered comprehensive sales training programs for the payment solutions division
- Conducted regular training needs assessments enhancing employee skills and knowledge, resulting in a 25% improvement in process efficiency across service lines
- Introduced process improvement initiatives, streamlining workflows and reducing operational errors by 15%
- Maintained up-to-date training materials and documentation, ensuring accuracy and relevance to industry standards
- Provided one-on-one coaching to employees and implemented targeted interventions, fostering skill development and boosting overall team performance
- Monitored and evaluated training program effectiveness, implementing adjustments for continuous improvement
- Demonstrated expertise in product and service offerings, translating complex information into accessible and digestible training content
- Achieved organization and process goals through successful training initiatives leading to positive feedback from the stakeholders
Senior Associate Quality
Sutherland Global Services
09.2015 - 04.2018
- Organized and executed rigorous quality assurance programs, resulting in a 15% improvement in service delivery standards within a BPO environment
- Implemented data-driven strategies to identify trends, root causes, and areas for improvement, contributing to a 10% reduction in errors and defects
- Collaborated with operations teams to develop and refine quality standards, enhancing overall customer satisfaction scores by 20%
- Recognized for achieving and sustaining high-quality standards, contributing to the BPO's reputation for excellence in service delivery
- Conducted regular calibration sessions to align the team with quality benchmarks and foster consistent evaluation practices
- Developed and delivered targeted training sessions to address performance gaps, enabling continuous skill enhancement for frontline agents
- Established and maintained comprehensive documentation for quality processes, facilitating effective communication and training initiatives
- Utilized advanced analytics and reporting tools to generate insights into performance trends, enabling proactive problem-solving and process optimization
Education
Bachelor of Science - Mechanical Engineering
PRIST University
Chennai 01.2020
Skills
- Team Leadership
- Effective Communication Training
- Administrative Skills
- Industry Expertise
- Critical Analysis
- Skill Enhancement
- Effective Conflict Resolution
- Interpersonal Skills
- Performance Feedback
- Strategic Business Development
- Quality Control
- Project Coordination
- Genesys Cloud Proficiency
- Salesforce Management
- Proficient in Microsoft Office Suite
- Data Interpretation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Full Professional
Timeline
Associate Studio Manager
RR Donnelley
09.2024 - Current
Lead Trainer
Sutherland Global Services
06.2024 - 08.2024
Client Lead
Deloitte Digital Content Studios
08.2021 - 02.2024
Process Trainer - Learning & Development
Touch2Success - FOODHUB
08.2020 - 08.2021
Senior Associate Quality
Sutherland Global Services
09.2015 - 04.2018
Bachelor of Science - Mechanical Engineering
PRIST University
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