Sathiya K
Bengaluru
Summary
Dynamic E-Commerce Team Lead with a proven track record at Kruthika Jewellery, excelling in inventory management and quality control. Adept at cross-functional collaboration and customer relationship management, I drive product visibility and team performance, ensuring timely project launches, and enhanced sales outcomes. Strong analytical skills complement my effective leadership abilities. Results-driven E-commerce Team Lead with expertise in catalog management, quality control, and inventory systems. Proven ability to enhance team performance and optimize processes, ensuring timely product launches and customer satisfaction.
Overview
11
11
years of professional experience
Work History
E commerce Team lead
Kruthika jewellery
Bangalore
01.2025 - 01.2026
- Led a team in online jewellery production processes and quality control.
- Implemented inventory management systems (Shopify) for intimation jewel, and gemstones materials.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Handling product listing, cataloging, and optimization (titles, descriptions, keywords, images).
- Improved product visibility and
Coordinated with design, photography and inventory teams for timely launches, offers and discounts to boost sales during campaigns
Catalog Quality Specialist
DUNZO DIGITAL PVT LTD.
Bangalore
04.2023 - 08.2024
- Own accurate catalogue setup, sku's lifecycle management, processing, and reporting.
- Coordinate with operations team.
- Document findings, preparing reports and make recommendations.
- Work with cross-functional teams (Product, Tech, Category) to identify, troubleshoot, escalate and/or resolve issues for data/digital catalogue.
- Responsible for creating, auditing and maintaining product content and ensure all content is up to date.
- Work independently with limited general supervision.
- Updating product data with specifications and analyzing category tree for mapping the products.
- Auditing and correcting the data.
- Handling of Fresh Desk tickets and resolving the issue.
- Making roster to schedule the work.
Catalog Associate
DUNZO DIGITAL PVT LTD.
Bangalore
05.2019 - 03.2023
- 15 months work experience in Dunzo as Catalog Quality Specialist at Bangalore.
- 4 years work experience in Dunzo as Catalog Associate at Bangalore.
Catalog Executive
The Purple Turtles
11.2017 - 11.2018
- Handling vendor tickets & resolving the queries on real time.
- Scheduling task to agency for Digitize menu and audit the file.
- Creating reports regarding work received and work performed.
- Follow SOP to precise the catalog.
- Participating in the identification and correction of catalog errors.
- Resolving problems that appear on the supply chain from catalog.
- Training and mentoring other associates.
- Participate in process related meetings or calls.
- Handling digitization file and categorization as per standard SOP.
- Handling image tagging and audit the correct tagging and price.
Content Specialist
Bundl Technologies (Swiggy)
03.2015 - 07.2017
- Handling online & offline catalog process and Images Tagging and Quality control as per process.
- Handling online Platform Amazon & Shopify for the product listing & Catalogue.
- Co ordinating with vendor for the orders processing & Delivery and Monitor stock Inventory.
- Bulk Inventory uploading and pricing Inventory.
- Create a weekly and monthly report on sales and Inventory.
- Assist marketing team Amazon Ads and Shopify and social media post.
- Monitor reviews and ratings across all platform, Working to improve product and Service quality.
Education
Bachelor of Commerce -
R V Arts College
Diploma in TT (DPTT) -
Bharath Sevak Samaj
PUC - English, Tamil, Kannada & Hindi
N N G Higher Secondary School
Skills
- MS Office proficiency
- Advance Excel
- Interpersonal skills
- Catalog management
- E-commerce operations
- SKU management
- Quality control
- Inventory management
- Product listing
- Customer relationship management
- Program development
- Cross-functional collaboration
Hobbies and Interests
- Travelling
- Reading
Languages
- English
- Kannada
- Hindi
- Tamil
Timeline
E commerce Team lead
Kruthika jewellery
01.2025 - 01.2026
Catalog Quality Specialist
DUNZO DIGITAL PVT LTD.
04.2023 - 08.2024
Catalog Associate
DUNZO DIGITAL PVT LTD.
05.2019 - 03.2023
Catalog Executive
The Purple Turtles
11.2017 - 11.2018
Content Specialist
Bundl Technologies (Swiggy)
03.2015 - 07.2017
Bachelor of Commerce -
R V Arts College
Diploma in TT (DPTT) -
Bharath Sevak Samaj
PUC - English, Tamil, Kannada & Hindi
N N G Higher Secondary School