Client based Websites and Softwares
Hi, I’m
Sathiya Kala Chandran
Senior Associate Customer Experience
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced Customer Support associate with over 13+ years of experience in corporate Industry. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
3
years of post-secondary education
Work History
Foodhub Software Solutions Private LimitedChennai
Senior Associate Customer Experience
05.2019 - Current
Job overview
- Increased customer satisfaction by resolving issues.
- Conducted research, gathered information from multiple sources and presented results.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- On boarded new temps by entering clients information into systems.
- Acted as account manager on accounts without account managers
- Helped client in digital marketing and helped in promotions bu giving suggestions about Discounts and Coupons codes.
- Used coordination and planning skills to achieve results according to schedule
Cognizant Technology SolutionsCognizant Technology Solutions
Senior Process Executive‐Voice
06.2016 - 06.2018
Job overview
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked within applicable standards, policies and regulatory guidelines.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Tata Consultancy servicesChennai
Process Associate
05.2012 - 07.2015
Job overview
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Collected, arranged and input information into database system.
Cognizant Technology SolutionsChennai
Senior Process Executive‐Voice
12.2009 - 04.2012
Job overview
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Answered more than 100 calls in days during high call volumes to avoid high abandon rates
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Perot SystemsChennai
Executive- Accounts Receivable
06.2008 - 09.2009
Job overview
- Updated account information to maintain 100+ customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Exhibited high energy and professionalism when dealing with clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Jaya College of Arts And Science, Chennai, India
Bachelor of Science from Microbiology
06.2005 - 03.2008
Skills
Account management
Software
Microsoft Office
Timeline
Senior Associate Customer Experience
Foodhub Software Solutions Private Limited
05.2019 - Current
Senior Process Executive‐Voice
Cognizant Technology Solutions
06.2016 - 06.2018
Process Associate
Tata Consultancy services
05.2012 - 07.2015
Senior Process Executive‐Voice
Cognizant Technology Solutions
12.2009 - 04.2012
Executive- Accounts Receivable
Perot Systems
06.2008 - 09.2009
Jaya College of Arts And Science
Bachelor of Science from Microbiology
06.2005 - 03.2008
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