Sathiyaraj Sakthivel
Fixed Installation Desk Advisor
Thanjavur
Summary
Dynamic and detail-oriented Telecom Operations Manager with over 12 years of experience in fiber network implementation (FTTx/FTTH), team leadership, vendor lifecycle management, customer experience optimization, and quality assurance. Skilled at managing large-scale telecom infrastructure projects with a strong focus on SLA compliance, cost control, and cross-functional coordination.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Fixed Installation Desk Advisor
Vodafone (Bin Omran Trading & Telecommunication L.L.C)
09.2023 - 07.2025
- Primary Role: First point of contact for IT-related incidents and service requests
- Log, categorize, and prioritize tickets using Remedy Incident Management.
- Provide Level 1 troubleshooting or route to appropriate resolver groups.
- Escalate unresolved or high-priority issues within defined SLAs.
- Use Knowledge Management to guide ticket resolution.
- Communicate ticket updates to users through Smart IT or MyIT.
- Track service requests via Service Request Management module.
- Close incidents after resolution confirmation with user.
- Role Overview
Assistant Manager – Home Connect Master Supervisor
Reliance Jio Info COMM Ltd.
09.2019 - 08.2023
Service Assistant Manager, I&FR
Airtel (Team Lease Services Ltd.)
10.2016 - 05.2019
I&FR Engineer – Broadband Services
Airtel (Addeco India Pvt. Ltd.)
06.2014 - 09.2016
Singtel (Dawn Communication Pte. Ltd.)
11.2010 - 11.2012
Lecturer – Electrical & Electronics Engineering
PRIST University
06.2009 - 04.2010
Education
B.E. - Electrical & Electronics Engineering
Anna University
01.2008
Diploma - Electrical & Electronics Engineering
DOTE
01.2005
S.S.L.C - undefined
Government Higher Secondary School
01.2002
Skills
Tools: SAP CRM, GIS, MS Office
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge and belief. Sathiyaraj S.
Core Competencies
FTTx / FTTH Network Rollout | Vendor & Contractor Management | Team Leadership & Field Operations | SLA Monitoring & Resolution Management | Customer Escalation Handling | GIS & SAP CRM Expertise | Network Quality Audits | Modem & Broadband Setup | Training & Performance Evaluation
Personal Details
- Date of Birth: 1985-05-20
- Marital Status: Married
- Languages: English, Tamil (Fluent)
- Passport No.: W8616227
- FIN No. (Singapore): G6260901Q
Timeline
Fixed Installation Desk Advisor
Vodafone (Bin Omran Trading & Telecommunication L.L.C)
09.2023 - 07.2025
Assistant Manager – Home Connect Master Supervisor
Reliance Jio Info COMM Ltd.
09.2019 - 08.2023
Service Assistant Manager, I&FR
Airtel (Team Lease Services Ltd.)
10.2016 - 05.2019
I&FR Engineer – Broadband Services
Airtel (Addeco India Pvt. Ltd.)
06.2014 - 09.2016
Singtel (Dawn Communication Pte. Ltd.)
11.2010 - 11.2012
Lecturer – Electrical & Electronics Engineering
PRIST University
06.2009 - 04.2010
Diploma - Electrical & Electronics Engineering
DOTE
S.S.L.C - undefined
Government Higher Secondary School
B.E. - Electrical & Electronics Engineering
Anna University
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