Sathiyaraj Selvaraj
Chrompet
Summary
Dynamic leader with proven expertise in process improvement and team motivation, honed at Tata Consultancy Service Ltd. Excelled in employee supervision and CRM, significantly enhancing team performance. Skilled in recruiting and staff management, adept at fostering strong customer and employee relationships. Achieved notable success in streamlining operations and improving service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tata Consultancy Service Ltd
Chennai
07.2013 - Current
- Currently, the Assistant Manager role is associated with Tata Consultancy Services and is engaged with Standard Chartered Bank's sanctions transaction screening process, and was previously part of the name screening team.
- Processing transactions as part of the sanction screening team, such as SWIFT and ISO payments.
- Process Improvement, Training and Development, Data Analysis, MIS Reporting.
- Handling onboarding activities such as recruiting, KYC collection, profile creation, document upload, and training until entered into the live process.
- Billing activities for the entire team.
- Handling the preparation of MIS reports and reconciliation statements, as well as undertaking an analysis of key indicators to assist top management.
- Tracking mandatory training for both clients and TCS on a regular basis.
- Other various TCS deliverables.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Team Lead - Settlement Reconciliation
Tata Consultancy Service Ltd
Chennai
07.2013 - 01.2020
- Perform a fund transfer to remit the funds for the payable position to the Amex MasterCard, and Visa associations.
- To perform settlement reconciliation, this involves forex validation and accounting entries for issuing and acquiring business.
- Handling a team of 5 or more and business-as-usual work, including email follow-ups.
- Validate the association fees (VIBS, MasterCard, and Amex) based on the report and the respective transactions.
- Publishing of weekly and monthly MIS to the respective departments.
- Monitoring the error tracker and implementing preventive action plans.
- Ensuring key performance metrics are defined and tracked, resulting in improved performance.
- Understanding client requirements and delivering the services accordingly.
- Perform various tests (BCP Testing, RCSA, and Sanity Testing) whenever the business requires.
- Provides supporting documents for different auditing completions, and keeps the respective source records.
- To control errors and avoid client escalations, identified enormous errors in operations before they hit the system, which averted financial losses and penalties.
- Tracking training records, Fraud Grid, Compliance Grid, attendance, volumes, and providing process training to the new joiners.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Maintained accurate records of employee attendance and task completion times.
- Highlight the abnormal values and challenges/issues to the client, and provide possible solutions on time.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Managed conflict resolution within the team to maintain a positive work environment.
- Identified opportunities for process improvements, implementing changes when required.
Relationship Officer
IndusInd Bank Ltd
Sirkazhi
05.2011 - 07.2013
- Selling banking products to clients, such as CASA, credit cards, mortgages, deposits, loans, general and life insurance, brokerage, and gold, etc.
- Handling Flex cube, Finacle, ATM ledger, CTS, and various tools used for daily banking operations.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Provided excellent customer service through active listening and problem solving skills.
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Analyzed customer requirements and recommended efficient investment products.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Established strong relationships with clients through regular, personalized communication.
Marketing Executive
UTI Mutual Funds (Swathi investments)
04.2009 - 04.2011
- Selling various mutual funds, insurance, commodities, and other investment products to clients.
- Maintaining customers' relationships.
- Coordinated marketing events for showcasing product and service offerings.
- Maintained an up-to-date database of customers' contact information.
- Organized promotional events such as conferences, trade shows, and product launches.
- Planned advertising campaigns for online, print and other mediums.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
M.Com -
A.V.C College
Mayiladuthurai01.2009
B. Com -
A.V.C College
Mayiladuthurai01.2007
H.S.C -
S.M.H.H.S
Sirkazhi01.2004
S.S.L.C -
S.M.H.H.S
Sirkazhi01.2002
Skills
- Recruiting, interviewing, and onboarding
- Employee supervision
- Team motivation techniques
- Process improvement strategies
- Decision-making
- Customer relationship management (CRM)
- Team building
- Employee performance evaluation
- Team leadership
- Verbal and written communication
- Staff management
Certification
- Xcelerate Warrior Certificate 2022 & 2024.
- Agile Champion.
- Green belt in Process Improvement.
- BDA: Certificate in Advanced Anti Money Laundering.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Accomplishments
Star of the Month Award
Service and Commitment Awards
On the spot awards
Received Service excellence award
Data Privacy Champion
Affiliations
- Recruiting
- Billing
- Process Improvement
- Various deliverables support to Management.
- Tracking team performances
Persona Details
● Date of Birth: 13th September,1987
● Father name: K. Selvaraj
● Gender: Male
● Nationality: Indian
● Marital Status: Married
● Pan Card No: CIZPS6606P
● Passport No: M1107480
References
References available upon request.
Timeline
Assistant Manager
Tata Consultancy Service Ltd
07.2013 - Current
Team Lead - Settlement Reconciliation
Tata Consultancy Service Ltd
07.2013 - 01.2020
Relationship Officer
IndusInd Bank Ltd
05.2011 - 07.2013
Marketing Executive
UTI Mutual Funds (Swathi investments)
04.2009 - 04.2011
- Xcelerate Warrior Certificate 2022 & 2024.
- Agile Champion.
- Green belt in Process Improvement.
- BDA: Certificate in Advanced Anti Money Laundering.
M.Com -
A.V.C College
B. Com -
A.V.C College
H.S.C -
S.M.H.H.S
S.S.L.C -
S.M.H.H.S
Similar Profiles
Gowthaman AGowthaman A
Global Tower Lead at Tata Consultancy Service LtdGlobal Tower Lead at Tata Consultancy Service Ltd
Ponnuswamy CPonnuswamy C
IT Test Analyst at Tata Consultancy Service LtdIT Test Analyst at Tata Consultancy Service Ltd
S DhineshS Dhinesh
Business Process Lead at Tata Consultancy Service LTDBusiness Process Lead at Tata Consultancy Service LTD