Sathiya Tamilarasu
Krishnagiri
Summary
Proactive Customer Care Professional with extensive experience in complaint resolution and data entry at Ujjivan Small Finance Bank Ltd. Proven ability to enhance customer satisfaction through effective problem-solving and targeted training initiatives. Strong relationship-building skills combined with market trend analysis expertise, driving service efficiency and business growth.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Ujjivan Small Finance Bank Ltd
09.2022 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
- Provided training to new team members on policies and procedures for optimal service delivery.
- Implemented process improvements that enhanced customer satisfaction and reduced response times.
Senior Sales Officer
DBS Bank Limited
03.2022 - 09.2022
- Developed and implemented tailored financial solutions for diverse client needs.
- Cultivated strong relationships with high-net-worth clients to drive business growth.
- Analyzed market trends to identify new sales opportunities and enhance product offerings.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Sales Officer
ICICI Bank
02.2019 - 10.2020
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Executed sales strategies to achieve monthly targets and increase product penetration.
- Delivered presentations on financial products to educate clients and support informed decision-making.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
Education
Bachelor of Arts - Accounting And Finance
Krishna Arts & Science College
Krishnagiri, India05-2018
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
Reading Books,team sports, writing,learning languages.
Reading Continuous learning, market research, analytical thinking,
Team Sports Collaboration, conflict resolution, goal-setting, discipline,
Writing Verbal communication, persuasion, documentation, editing,
Languages Adaptability, cultural intelligence, memory, dedication.
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Telugu
Upper intermediate (B2)
Kannada
Upper intermediate (B2)
Timeline
Customer Care Representative
Ujjivan Small Finance Bank Ltd
09.2022 - 08.2025
Senior Sales Officer
DBS Bank Limited
03.2022 - 09.2022
Sales Officer
ICICI Bank
02.2019 - 10.2020
Bachelor of Arts - Accounting And Finance
Krishna Arts & Science College