SATHVIK C
Associate Director - Sales & Operations
Bangalore
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
10
10
years of professional experience
Work History
Director of Sales and Operations
Stalfab India Private Limited
09.2022 - Current
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Reduced client attrition rates by designing customized retention strategies focused on delivering exceptional service experiences.
- Cultivated a culture of continuous learning within the department by promoting professional development opportunities for team members.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Leveraged data-driven insights to adjust sales strategies in real-time, adapting to shifting market demands and competitive landscapes.
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
Director of Sales
Solrev Services Private Limited
02.2021 - Current
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed team of sales representatives, providing guidance, coaching and support.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Head of Operations
HornOk Ecommerce Private Limited
04.2020 - 01.2021
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Managed crisis situations effectively by developing response plans in advance.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Manger - Strategic Partnerships & Alliances
HornOk Ecommerce Private Limited
08.2018 - 04.2020
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
Sales Manager
Quikr
08.2016 - 09.2017
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Business Analyst
Altisource Business Solutions Pvt.Ltd
09.2014 - 05.2016
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Established clear performance metrics for vendors, enabling consistent monitoring of results and identification of opportunities for improvement.
- Developed strong partnerships with key vendors, fostering a collaborative environment for mutual success.
- Enhanced vendor relationships by implementing effective communication strategies and addressing concerns promptly.
- Conducted thorough vendor performance evaluations, identifying areas of improvement and providing constructive feedback.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services while maintaining high quality standards.
- Led contract negotiations with new vendors, securing advantageous terms that supported long-term business growth.
Education
MBA - Marketing
04.2001 -
Bcom
04.2001 -
Skills
Client Relationship Management
Sales team training
Data Analytics
Product Management
Data-driven decision-making
CRM proficiency
Relationship Management
Business Planning
Sales operation
Vendor Management
Strategic Planning
Project Management
Budget Management
Timeline
Director of Sales and Operations - Stalfab India Private Limited
09.2022 - Current
Director of Sales - Solrev Services Private Limited
02.2021 - Current
Head of Operations - HornOk Ecommerce Private Limited
04.2020 - 01.2021
Senior Manger - Strategic Partnerships & Alliances - HornOk Ecommerce Private Limited
08.2018 - 04.2020
Sales Manager - Quikr
08.2016 - 09.2017
Business Analyst - Altisource Business Solutions Pvt.Ltd
09.2014 - 05.2016
R N Shetty Institute of Technology - MBA, Marketing
04.2001 -
EIILM - , Bcom
04.2001 -