Sathwika Soumya Byreddy
Visakhapatnam
Summary
Detail-oriented Operations professional with 2 years of experience as a Seller Support Associate. Skilled in monitoring productivity and quality metrics while analyzing operational data to identify trends and root causes. Demonstrates strong problem-solving abilities and effective workload management. Pursuing a transition to a Real-Time Analyst (RTA) / Workforce Management role.
Overview
2
2
Languages
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Seller Support Associate
Amazon
Chennai
08.2022 - 06.2024
- Managed high-volume seller support operations through email and chat while maintaining defined quality, productivity, attendance and seller satisfaction targets.
- Achieved and maintained predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution and attendance.
- Monitored individual performance against key operational metrics including productivity, quality, First Contact Resolution (FCR), seller satisfaction and attendance.
- Performed root-cause analysis of seller complaints and identified opportunities to improve operational performance and customer experience.
- Analyzed operational data and interpreted trends to identify recurring issues and recommend appropriate resolution channels.
- Used logical reasoning and data interpretation to identify patterns and determine appropriate solutions.
- Maintained strong knowledge of Amazon policies and processes to ensure accurate and consistent case resolution.
- Collaborated with relevant teams/channels to escalate and resolve complex operational issues.
- Prioritized workload effectively while managing multiple cases within required timelines.
Education
Master of Science - Geology
Andhra University
Visakhapatnam, India 06.2016 - 05.2021
Skills
- Queue/Workload Management
- Real-Time Analysis
- Microsoft Excel
- Performance Monitoring
- Productivity Analysis
- Workforce Optimization
- Data Interpretation
- Root Cause Analysis
- Problem Solving
- Time Management
- Cross-functional Communication
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Seller Support Associate
Amazon
08.2022 - 06.2024
Master of Science - Geology
Andhra University
06.2016 - 05.2021