Summary
Overview
Work History
Education
Skills
Timeline
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Sathwika Soumya Byreddy

Visakhapatnam

Summary

Dynamic Seller Support Associate with a proven track record at AMAZON, excelling in customer service and problem-solving. Mastered email management and interactive communication, significantly enhancing seller satisfaction. Demonstrated ability to surpass performance metrics through effective team supervision and time management. Expert in leveraging data to improve customer experiences, embodying a blend of analytical and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Seller Support Associate

Amazon
Chennai
08.2022 - 06.2024
  • Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
  • Provided customer service and technical support to Amazon sellers via email and chat.
  • Achieved and maintained predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution and attendance.
  • Sought solutions through logical reasoning and data interpretation skills and identified trends to appropriate channel.
  • Maintained up-to-date knowledge of Amazon policies regarding buyer and seller interactions.
  • Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
  • Answered customer inquiries regarding product features, pricing, and availability.

Education

Master of Science - Geological And Earth Sciences

Kendriya Vidyalaya No. 1
Visakhapatnam
04-2021

Skills

  • Email management
  • Team supervision
  • Time management
  • Customer service
  • Problem-solving
  • Interactive Communication

Timeline

Seller Support Associate

Amazon
08.2022 - 06.2024

Master of Science - Geological And Earth Sciences

Kendriya Vidyalaya No. 1

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Sathwika Soumya Byreddy