Summary
Overview
Work History
Education
Skills
Certification
Publications
Personal Information
Passport Details
Timeline
Generic
Sathya Prakash Ganeshan

Sathya Prakash Ganeshan

Chennai

Summary

Accomplished IT/Software professional with 17 years of experience, including roles as Principal Support Engineer and Product Manager. Proven track record in implementing and managing enterprise software solutions for high-profile clients such as Oracle, Tesla, and ESPN. Expertise in customer satisfaction, technical support, and custom development, complemented by strong skills in Java Spring Boot, Python, and Microservices. Focused on leveraging generative AI technologies to enhance product offerings and drive innovation.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Principal Engineer, Enterprise Customer Success

Atlassian
Bengaluru
09.2019 - Current
  • Part of Premier Support team that handles deployment, support and escalations of Atlassian On-Prem products such as Confluence, Jira, Bitbucket, Trello
  • Part of solutions team that researched into AI based solutions for plugin development, Knowledge centered service,m automated support, troubleshooting and engineering support tools
  • Deployment and support of Atlassian products such as Jira, Confluence, Bitbucket, Trello on customer environments

Lead, Microservices

TechMahindra
Chennai
12.2018 - 09.2019
  • Implementing Spring Boot/ Microservices based components for Fidelity Investment Services for their loan application system
  • Contributed individually as well as managed a team of 5 engineers. Implemented FISs spring batch process to process and document loan applications overnight
  • Part of team that created a booking system that ensures that loan data is ingested into an underwriting system and extract response to be consumed by further downstream processes

Flex-Lead, Providing Support to PSG Flex Media Logistics Platform

Ooyala India Ltd
Chennai
05.2017 - 12.2018
  • Was responsible for implementing spring boot/aws lambda based services for clients who require custom features for managing their video assets
  • Conducted requirement analysis / created POCs and completed end to end integration for multiple tv channels for their video processing system
  • Developed algorithms to create their calendar system in groovy, UI features as well as media logistical aspects for the client
  • Handled delivery of Ad delivery platform/media platform for National Rugby League, Australia

Solutions Lead, Technical Support Engineer

YuMe by RhythmOne India Inc
Chennai
06.2011 - 05.2017
  • Managed and customised ad delivery system: Responsible for managing and customizing YFP, which was the primary video ad delivery system of YuMe
  • Good understanding of client side implementations such as developing custom libraries that will provide APIs for publishers to access YuMe's ad delivery features such as tracking, ad-play, targeting, audience data collection etc
  • Manage DSP/SSP integrations with Smart TV & console clients such as Sony, LG, Samsung & Playstation from initiation till ad launch

Integration / Support Engineer

Nexus Mobile Solutions
Leeds
07.2008 - 05.2011
  • Integrate and support Nexus clients with mobile based solutions
  • Worked for HSBC banking & finance for their Mobile banking and forecasting app
  • Provided demos and assist client engineers in integrating with custom nexus API's for video player controls and customization
  • User behavior monitoring and parsing XML data feed from server to render relevant videos to the right customer (for ESPN)

Technical Support Assistant

Accenture
Bangalore
09.2004 - 09.2005
  • Provide customer support for SBC customers based in US in trouble shooting router connectivity & configuration issues
  • On call support for Industrial, University and banking customers

Core java/HTML/asp Development and Quality Testing Engineer

X-Designs Ventures
Coimbatore
03.2003 - 08.2004
  • As a developer - Conducted requirement analysis, design and development of Educational websites
  • As a Module lead - conducted estimation, task allocation, status monitoring & support
  • As QA Engineer - Ran regression, manual testing on application before launch

Education

Research Assistant -

Leeds Beckett University
UK
01.2008

Msc - Computer Science

Bharathiar University
TN, India
01.2003

Bsc - Computer Science

Bharathiar University
TN, India
01.2001

Skills

  • Production Support/Professional Services
  • Java Spring Boot
  • Python 3
  • Groovy
  • Atlassian Suite Confluence, Jira, Bitbucket
  • Generative AI, RAG
  • Ollama, Vision, Mistral
  • Microservices
  • Docker, Kubernetes, AWS, Azure
  • Multi-Threading/OOP
  • Postgres
  • Eclipse/Intellij/PyCharm

Certification

  • Core Java (SSI)
  • NCR Tera Data
  • MySQL

Publications

  • Domain Engineering Method for Product Line Development, Ganeshan, Sathya, Ramachandran, Muthu, Software Engineering Research and Practice Conference, 07/01/08, Las Vegas, USA
  • Process Maturity Model for Structured Software Product Lines for SMEs, Ganeshan, Sathya, Ramachandran, Muthu, Software Engineering Research and Practice Conference, 07/01/08, Las Vegas, USA

Personal Information

  • Date of Birth: 02/05/81
  • Marital Status: Married

Passport Details

#M9749806

Timeline

Principal Engineer, Enterprise Customer Success

Atlassian
09.2019 - Current

Lead, Microservices

TechMahindra
12.2018 - 09.2019

Flex-Lead, Providing Support to PSG Flex Media Logistics Platform

Ooyala India Ltd
05.2017 - 12.2018

Solutions Lead, Technical Support Engineer

YuMe by RhythmOne India Inc
06.2011 - 05.2017

Integration / Support Engineer

Nexus Mobile Solutions
07.2008 - 05.2011

Technical Support Assistant

Accenture
09.2004 - 09.2005

Core java/HTML/asp Development and Quality Testing Engineer

X-Designs Ventures
03.2003 - 08.2004

Research Assistant -

Leeds Beckett University

Msc - Computer Science

Bharathiar University

Bsc - Computer Science

Bharathiar University

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Sathya Prakash Ganeshan