SATHYA RAMANAN
Chennai
Summary
Dynamic professional with extensive experience at Radisson Blu Hotels, excelling in reservation optimization and team training. Proven track record in enhancing guest satisfaction and driving revenue growth through effective communication and operations coordination. Skilled in Opera PMS, with a strong focus on building lasting client relationships and achieving performance targets.
Overview
10
10
years of professional experience
Work History
Cluster Assistant Reservation Manager
Radisson Blu Hotels and Resorts By GRT
Chennai
04.2025 - Current
- Managed daily reservation operations for guest accommodations and services.
- Coordinated with front desk staff to ensure seamless check-in and check-out processes.
- Assisted in training new team members on reservation software and customer service standards.
- Developed and maintained strong relationships with travel agents and corporate clients.
- Handled guest inquiries and resolved issues related to reservations promptly.
- Monitored room availability and adjusted reservations as necessary to optimize occupancy.
- Worked closely with other departments such as housekeeping, front desk to ensure smooth running of day-to-day operations.
- Coordinated regular meetings with hotel managers to discuss upcoming promotions or changes in pricing structures.
Senior Executive Reservations
Radisson Blu Hotels and Resorts by GRT
Chennai
12.2023 - 03.2025
- Working at the Regional Reservation Office for Radisson Blu Hotel & Suites GRT Chennai, Radisson Blu Resort Temple Bay Mahabalipuram, Radisson Resort Pondicherry Bay & Radisson Hotel Bengaluru City Centre.
- Oversee the daily operations of the reservations team and ensure accurate recording of guest details, preferences, and payment information.
- Train, guide, and supervise the reservations team and ensure team members adhere to hotel policies and provide excellent guest service.
- Monitor room availability, rates, and inventory and consult with Revenue Manager to take a decision with regards to overbooking.
- Monitor all the bookings that flows via online & offline and analyze booking trends to identify opportunities for growth.
- Maintain clear communication with sales, front office, and other departments to ensure smooth operations.
Business Development Manager
Muthoot Finance
01.2023 - 12.2023
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Supervising the sale team on their daily performance on the login, disbursal and follow up.
- Coordination with the credit team and closing the underwriting case and pushing it to disbursal.
- Driving the sale team to achieve the daily login target and daily disbursal.
- Handling Tele Sale Marketing team and generating lead from cold base allocated to them.
- Coordinating with Aggregators like Paisa Bazar, Buddyloan, Creditmantri & etc for leads.
- Incorporating of New DSA & freelancers for leads and take it for disbursement.
- Identify opportunities to upsell and cross-sell products and service.
Branch Sale Manager
HDB Financial Service
06.2022 - 01.2023
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Utilized data-driven insights to inform decision-making processes, enabling informed choices that maximized resources and aligned with overall business objectives.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
- Supervising the sale team on their daily performance on the login, disbursal and follow up.
- Coordination with the credit team and closing the underwriting case and pushing it to disbursal.
- Driving the sale team to achieve the daily login target and daily disbursal.
- Handling Tele Sale Marketing team and generating lead from cold base allocated to them.
- Driving different Products like LAP, LAG, Personal Loan(SE/SAL) & Business Loan.
Referrals Analysts
Creditmantri Finserv Pvt Ltd
12.2020 - 06.2022
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Dealing with various banking institutes in respect to Personal loans, Business loans, Home Loan, Home Loan, Balance Transfer, Loan Against Property.
- My (Sub-Team leader) role consists of setting targets, doing overall analysis to meet the revenue targets and mainly dealing with lenders.
- Working consistently with other functions and ensured service levels meet desired standards while maintaining optimum demand and supply.
- Implementing an effective commission structure for each of our Insurance agents under my area.
- Generating Daily MIS reports to fetch meaningful insights from the complex data sets.
- Meet sales target and revenue goals Develop and maintain relationships with clients.
Reservation Team Leader
Novotel And Ibis Chennai OMR
12.2018 - 10.2020
- Manage guest inquiries and reservations via phone, email, or online platforms and provide accurate information about room availability, rates, promotions, and hotel facilities.
- Ensure all reservations are recorded correctly with complete guest information.
- Assist guests with special requests, modifications, or cancellations of reservations.
- Resolve guest complaints or issues related to bookings promptly and professionally and offer personalized recommendations based on guest preferences.
- Up sell room categories and additional services to maximize revenue.
- Assist Revenue Manager in generating reports required.
Reservation Associate
ITC Grand Chola
Chennai
07.2017 - 11.2018
- Making reservations over the calls and e-mail.
- Handled guest reservations queries, guest complaints and concerns in an effective and timely manner.
- Maintained report like No show, Cancellations, upgrade and nonrefundable.
- Process room bookings through phone calls, emails, and online platforms.
- Confirm bookings and send reservation details to guests.
- Provide detailed information about the hotel's services and amenities.
- Handle special requests such as early check-ins, room preferences, or accessibility needs.
- Communicate guest requirements and booking details to the front desk and housekeeping teams.
Internship Training on Front Office and F&B
The Green Park
Chennai
07.2015 - 10.2015
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Greet, check-in & check-out, respond to requests, and settle accounts while providing exceptional service and proudly promoting the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Education
Bsc - tourism & hospitality management
Bharath University
Chennai01.2016
Higher Secondary -
Sri Mylai Karpagavalli Matriculation Higher Secondary School
Chennai01.2013
Skills
- Opera PMS
- OTA content and channel management
- Reservation optimization and upselling
- Strong communication and guest handling
- Team training and coordination
- Time management and multitasking
- Customer relationship management
- Operations coordination
- Revenue optimization
- Performance tracking
Languages
- English, Fluent
- Tamil, Fluent
- Hindi, Conversational
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Cluster Assistant Reservation Manager
Radisson Blu Hotels and Resorts By GRT
04.2025 - Current
Senior Executive Reservations
Radisson Blu Hotels and Resorts by GRT
12.2023 - 03.2025
Business Development Manager
Muthoot Finance
01.2023 - 12.2023
Branch Sale Manager
HDB Financial Service
06.2022 - 01.2023
Referrals Analysts
Creditmantri Finserv Pvt Ltd
12.2020 - 06.2022
Reservation Team Leader
Novotel And Ibis Chennai OMR
12.2018 - 10.2020
Reservation Associate
ITC Grand Chola
07.2017 - 11.2018
Internship Training on Front Office and F&B
The Green Park
07.2015 - 10.2015
Bsc - tourism & hospitality management
Bharath University
Higher Secondary -
Sri Mylai Karpagavalli Matriculation Higher Secondary School
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