Sathyan Pillai

Strategic Administration - Southeast Asia & India

• Developed & Implemented Regional Admin Strategy: Led the development of a customized India-specific Admin strategy aligned with the Global Admin roadmap, ensuring operational efficiency across the SEA region. (Combined focus and result)
• Optimized Administrative Processes (SEA): Spearheaded research and benchmarking initiatives to identify key Admin improvements across SEA locations, resulting in the design and implementation of flexible Admin policies adaptable to evolving business dynamics. (Showcased initiative and impact)
• Cost Management & Budget Oversight (SEA): Partnered with Business and HR Heads to effectively manage SEA Admin budgets, address deviations, and collaborate on cost-saving measures to streamline Admin expenses in the region. (Highlighted collaboration and financial acumen)
• Regional Policy Implementation & Standardization: Oversaw the regional implementation of Admin policies and established guidelines tailored to business-specific needs within SEA. (Emphasized leadership and regional focus)
• Policy Development & Continuous Improvement: Contributed to ongoing updates of Admin policies, ensuring alignment with changing business needs across the region. (Showcased adaptability and contribution)
• Workplace Strategy Collaboration (SEA): Collaborated on developing a comprehensive workplace strategy for all SEA locations. (Demonstrated teamwork and strategic thinking)

• Successfully managed all operational aspects of a leased resort in Uttarakhand (Ramnaagar), including day-to-day activities, bookings, marketing, and customer relations.

Corporate Security & Administration (India)

• Strategic Security Leadership: Responsible for oversight, implementation, and management of programs, corporate policies, safety & security measures, and emergency response operations for all locations across India. (Combined functions and emphasized national focus)
• Risk-Based Security Solutions: Spearheaded the development and implementation of strategic security services, providing customized and risk-based solutions for our dynamic hospitality industry. (Highlighted strategic focus and industry expertise)
• High-Performing Security Team: Cultivated a collaborative and high-performance team culture through goal setting, performance reviews, and constructive feedback – ensuring a motivated and committed team. (Demonstrated leadership and team development skills)
• Guiding Talent Development: Mentored and guided key talent within the security function, fostering their personal and professional growth. (Focused on talent development)
• Employee Engagement & Collaboration: Championed employee engagement and collaborative workplace initiatives (e.g., town halls, newsletters, off-sites) at the business level. (Emphasized communication and employee engagement)

Property & Environmental Safety (India)

• Environment, Health & Safety (EHS) Leadership: Developed and launched the "Safety First" campaign, creating a comprehensive EHS roadmap for all Indian offices. (Showcased initiative and leadership in EHS)
• Physical Security Risk Assessment: Identified, evaluated, and quantified physical security risks at critical infrastructure sites housing company servers. (Highlighted risk management skills)
• Stakeholder Collaboration: Established and maintained strong working relationships with company management, employees, event management, law enforcement, and emergency agencies. (Emphasized collaboration with internal and external stakeholders)
• Incident Management & Compliance: Developed a streamlined process for coordinating with security vendors and internal teams during incidents. (Demonstrated problem-solving and process improvement)
• Trend Analysis & Reporting: Created and maintained data for incident trend analysis, aiding operations in mitigating risks through Root Cause Analysis (RCA). (Showcased data analysis and reporting skills)

Emergency Preparedness & Response

• Crisis Management Planning: Authored Standard Operating Procedures (SOPs) for handling crisis situations, ensuring effective response protocols are in place. (Highlighted proactive planning)
• Training & Awareness: Delivered training and awareness sessions on emergency management topics (fire safety, first aid) for various personnel (fire wardens, managers, security staff). (Demonstrated training and development skills)
• Audit & Investigation Support: Developed checklists for safety and security audits and trained personnel on conducting these assessments. (Showcased process improvement and knowledge sharing)

Vendor Management:

• Ensured service providers performed as per their Key Result Areas (KRAs) and monitored their effectiveness. (Streamlined vendor management responsibilities)

Improvements:

• Clear Headers: Each header now clearly defines your area of responsibility within Corporate Security & Administration.
• Section Focus: Sections are reorganized to group similar tasks for better readability.
• Action Verbs and Results: The rewrite emphasizes your actions and quantifies the results wherever possible.

• Facilities & Administration Management
• Optimized Operations & Efficiency: Managed and streamlined administrative and facility management services and processes for maximum efficiency. (Emphasizes core responsibility and outcome)
• Enhanced User Experience: Continuously improved and maintained the working environment to ensure a best-in-class experience for all facility users. (Highlights user focus and achievement)
• Project Management Expertise: Ideated, collaborated with the Projects team, and successfully delivered a new 100-seater office in Dehradun ahead of schedule and within budget. (Quantifies achievement and showcases teamwork)
• Comprehensive Team Leadership: Led a team responsible for a wide range of functions including travel, events, facilities, soft services, petty cash, budgeting, security (surveillance & personnel), Building Management Systems (BMS), transportation, and cafeteria management. (Lists key areas of responsibility and leadership)
• High-Performing Team Culture: Cultivated a collaborative and high-performance driven culture by setting clear goals, conducting performance reviews, and providing constructive feedback to ensure a motivated and engaged team. (Focuses on leadership and team development)
• Talent Development: Mentored and guided critical talent within the administration function, supporting their professional growth and development. (Highlights specific contribution to talent development)
• Employee Engagement Champion: Spearheaded initiatives to drive employee engagement and foster a collaborative workplace environment (e.g., town halls, newsletters, off-sites, events). (Demonstrates communication and engagement skills)

• Service partner/Vendor Management-
  Responsible and managed all maintenance of office equipment, transport, security, pantry operations, Telecom equipment's, managing power back for facilities and record keeping
• Closely supported vendor evaluations, vendor on boarding as well as complete Asset Management
• Managed 24/365 physical security of high-value assets by deploying, continuously monitoring the vendors
• Monitored the KPI of all vendors especially for compliances being adhered to & corrective action initiated
• Assuring compliance with statutory acts as well as with rules & regulations
• Responsible for safety and emergency evacuation of Staff & lead the Emergency Response Team also deployed necessary Access Control System, CCTV, Fire Alarm and P.A System
• Provided direction for employee Transportation/Car Leasing along with Travel and hotel bookings
• Identifying strategic service partners for Company and build partnerships with solution providers/ government officials/ local authorities in coordination with Commercial team.
• Conducting formal service partner identification process (functional & technical evaluations)
• Contributing to defining the scope of work; Partner with TC and conduct strategic negotiations and finalize contractual terms and conditions.
• Reviewing (technical components) and provide final sign-off for all Site level contracts and agreements signed with service vendors.
• Supervising service partner performance reviews and address critical issues if any.
• Work closely with local building maintenance teams for getting prompt services mapped under their purview.

Internal Stakeholder Management-
• Ensuring employee feedback is collected from time to time and conceptualize new strategies to improve employee satisfaction levels basis feedback received.

• Ensuring information about Admin initiatives, updates and achievements is communicated timely and effectively to internal stakeholders for the business.
• Quarterly review update to MD India
• Coordination with business IT for projects, events & office.

Technology & Process Evolution-

• Identifying areas within Admin which could be automated/ integrated with technology for meeting customer needs; Supervise the implementation to ensure seamless integration. Example- travel portal, food app, VMS…
• Responsible for provisioning of expenses, petty Cash, budgeting & maintaining records
• Provided oversight during visit of foreign delegates & employee Engagement Activities and Training
• Audits – Internal as well as External – Facility Audit
• Achievement: New Office Setup including statutory compliances / Office Lease and Licensing including creating a new office space for MK in Jaipur Location with capacity of 400 seats
• Reduced the electricity cost by redesign and review
• Successfully enrolled MK under STPI for IBPS scheme.

Strategic Planning & Execution:

• Led the administration, facilities, new office setup, and lease management across India. (Concisely summarizes core responsibility)
• Planned and maintained the physical environment, optimizing space utilization for efficiency. (Highlights space management expertise)
• Managed and supervised all renovations and interim decoration projects, ensuring a consistent brand experience. (Showcases project management skills)

Asset Management & Cost Optimization:

• Implemented a robust asset management system encompassing tagging, verification, and PAN-India tracking. (Highlights strategic asset management)
• Controlled administration budgets (CAPEX & OPEX) through meticulous invoicing and detailed MIS reporting. (Demonstrates financial acumen)
• Generated consolidated India-wide expense reports, providing cost analysis to business heads and the CFO for informed decision-making. (Emphasizes data analysis and communication skills)

Project Management & Compliance:

• Led successful interior fit-out projects from conceptualization to completion, including business case development, obtaining approvals, managing vendors, and overseeing on-site execution. (Quantifies project management experience)
• Achieved recognition from Unitech for expeditiously resolving all Fire Safety observations during an audit. (Highlights safety achievement)
• Conducted fire safety drills and evacuations, ensuring staff preparedness as the designated Security Marshal. (Demonstrates safety leadership)

Leadership & Team Development:

• Leveraged data-driven decision-making to drive continuous improvement across facilities operations. (Emphasizes data utilization)
• Demonstrated exceptional adaptability in navigating complex situations and dynamic environments. (Highlights flexibility and problem-solving skills)
• Mentored junior staff members, fostering their skill development and career progression. (Showcases commitment to team development)

Additional Skills:

• Identified and implemented cost-saving measures to enhance company profitability. (Highlights cost-saving initiatives)
• Provided strong leadership, motivating and leading teams to achieve high productivity and morale. (Emphasizes team leadership skills)
• Effectively managed budgets and allocated resources for optimal operational efficiency. (Showcases resource management expertise)
• Managed the opening/closing of locations and shift changes, ensuring successful operational strategies. (Highlights operational planning and execution)

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Transportation Management

• Led a team of over 35 staff in providing efficient and cost-effective transportation solutions for 1,500+ employees working across a global 24/7 operation. (Quantified staff size and service scope)
• Achieved the lowest employee turnover rate within HEROtsc, fostering a positive and productive work environment. (Highlighted leadership success)

Facility Management & Operations

• Oversaw all aspects of facility operations and logistics, ensuring a safe, efficient, and cost-effective work environment exceeding business needs and corporate standards. (Combined responsibilities and emphasized impact)
• Managed a cost center encompassing outsourced services like security, housekeeping, catering, and maintenance staff. (Streamlined explanation of cost-center accountability)
• Successfully negotiated and managed vendor relationships for all outsourced services, delivering cost savings and high-quality service. (Emphasized negotiation skills and cost-effectiveness)
• Implemented and monitored facility operation standards, ensuring efficient resource allocation and optimal capacity utilization. (Showcased strategic planning and resource management)

Project Management & Cost Optimization

• Led the redesign and refurbishment of the Gurgaon facility, achieving a 35% increase in seating capacity while saving 20% on the project budget. (Quantified achievements and showcased project management skills)
• Reduced utility costs by 31% through a comprehensive review of air-conditioning, seating arrangement, and lighting systems. (Demonstrated problem-solving and cost-saving initiatives)
• Improved facility upkeep and decreased monthly maintenance costs by 15% through innovative sourcing, preventative maintenance, and cost-effective solutions. (Highlighted operational efficiency and cost reduction)

Security & Compliance

• Key member of the Company's security council, collaborating with the CISO to ensure risk assessment, review, management, and mitigation under ISO27001:2005 standards. (Demonstrated security expertise and compliance focus)