Sathyanarayanan Chandramouli
CHENNAI
Summary
Senior SaaS Account Executive with 5+ years of experience driving New business & Expansion across UK & European SMB/Commercial markets.
Experienced in full-cycle sales within a high-growth SaaS environment, consistently managing quota-carrying responsibilities and delivering revenue outcomes.
Fluent in English and French, enabling effective engagement with French-speaking customers and stakeholders.
Overview
11
11
years of professional experience
Work History
Lead Inside Sales Representative
Freshworks
08.2021 - Current
- New Business Acquisition
- Full Cycle Sales
- Consultative Selling
- Discovery & Qualification
- Negotiation
- Forecasting
- Pipeline Management
- CRM
- Territory Management
- SCAN/ Triangle Selling Methodology
- CRM Hygiene - Salesforce CRM/Freshsales
Senior Support Analyst
Amazon
01.2018 - 07.2021
- Provide end-to-end support to KDP authors and publishers in French and English via email, chat, and phone.
- Handle complex and escalated cases related to book publishing, account access, royalties, and content quality issues.
- Investigate and resolve issues such as: Book uploads failing or stuck in review
Payment and royalty discrepancies
Account verification and suspension cases
Metadata, formatting, and publication errors
- Coordinate with internal teams such as: Technical Support / Engineering (for system bugs)
Content Review / Quality teams
Payments and Finance teams
- Reprocess or troubleshoot stuck book submissions in the KDP system.
- Ensure compliance with Amazon content policies and publishing guidelines.
- Respond to author queries through KDP forums and support tools.
- Maintain and improve knowledge base articles for recurring issues.
- Identify process gaps and suggest improvements to enhance customer experience.
- Work with global teams to ensure consistent support quality across regions.
- Meet KPIs such as:
- Response time
Resolution time
Quality score
Customer satisfaction (CSAT)
Customer Support Specialist
Contus
07.2015 - 05.2016
- Respond to customer queries via email, phone, and live chat.
- Troubleshoot application, website, and server-related issues.
- Log, track, and update support tickets using the company's ticketing system.
- Identify, analyze, and resolve Level 1 technical issues.
- Escalate complex issues to the development or QA teams.
- Follow up with customers until issues are resolved.
- Coordinate with project managers and developers for faster issue resolution.
- Monitor application uptime and report incidents.
- Prepare issue reports and maintain support documentation.
- Assist customers with product setup, configuration, and onboarding.
- Ensure compliance with Service Level Agreements (SLAs).
- Work in rotational shifts to support international clients, if required.
Education
Master of Science - Computer Science
SSN College of Engineering
Chennai, India05-2015
Skills
- Pipeline management
- Objection handling
- Cross-selling strategies
- Customer relationship building
- Account management
- Market Knowledge
- Sales forecasting
- Attention to detail
Accomplishments
President's Club for the year 2023
WOW Award - H1 2022
Outstanding Sales Performer - H1 2023
Sales star award - H1 2025
Languages
French
Advanced (C1)
Timeline
Lead Inside Sales Representative
Freshworks
08.2021 - Current
Senior Support Analyst
Amazon
01.2018 - 07.2021
Customer Support Specialist
Contus
07.2015 - 05.2016
Master of Science - Computer Science
SSN College of Engineering