Hi, I’m
Sathyanarayanan Gopikarajan
Director Business Management Technology Delivery Transformation
Chennai,TN
Summary
Results-driven Technology, Innovation, and Payments FinTech leader with over 20 years of global experience in product development Sales & Pre-Sales, Solution Consulting, Product Go-to-market (GTM) strategy and execution, IT delivery, and digital transformation across the Banking and Financial Services sector. Experienced in leveraging AI to improve operational efficiency, optimize business processes, and accelerate digital transformation initiatives. Proven track record of building strong client relationships and delivering successful engagements across the US, UK, Canada, UAE, Mexico, Oman, and Malaysia. Currently serving as Director – Operations, Business Development & Client Partner at Finforz Technologies, leading strategic programs, digital transformation initiatives, Sales & pre-sales engagements, product GTM, and business development across Payments, Governance & Regulatory Compliance, Merchant Payment Processing, Stock Broking, and Banking ecosystems. Knowledgeable Professional with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
1
Language
7
Certifications
27
years of professional experience
Work History
Finforz Technologies (Ascertain Group)
Director of Operations / Client Partner
01.2023 - Current
Job overview
- Ringgitpay.biz – Enterprise Payment Gateway Platform
- -RinggitPay Merchant Payment Gateway Malaysia is a Malaysian digital payment platform for merchants and businesses to collect payments online through multiple channels. It is positioned as an “ultimate payment platform for Malaysia” and supports services such as payment gateway, digital invoices, payment links, recurring billing, auto debit, e-Mandate, subscription plans, payment pages, reminders, recovery workflows, and customer analytics.
- -Successfully secured white-label Merchant Payment Gateway (PayHub) implementation contracts for a leading Malaysian bank and an Ethiopian bank, managing the engagement from presales through commercial negotiations and solution positioning.
- -Led end-to-end enterprise payment transformation initiatives covering merchant onboarding, payment gateway, reconciliation, settlement, digital payments, and merchant ecosystem solutions.
- - Virtual Stock Broking Platform enables brokerage firms to provide a seamless, end-to-end digital trading experience through web and mobile applications. The platform supports digital customer onboarding, e-KYC, online cash deposits and withdrawals, trading across Singapore and U.S. markets, trade settlement, multi-currency portfolio management, corporate announcements, and consolidated account statements. Additional capabilities include real-time market insights, news, research reports, portfolio analytics, notifications, customer support, and loyalty ecosystem integration.
- By digitizing the complete brokerage journey, the platform reduces manual processes, improves accessibility, enables real-time decision-making, and provides investors with greater visibility and control over their investments. It helps financial institutions modernize traditional stock broking and deliver a convenient, secure, and customer-centric digital trading experience.
- -Managed the complete project lifecycle from opportunity qualification, solution consulting, proposal development, stakeholder management, implementation planning, UAT coordination, and production go-live.
- -Represented Finforz Technologies at SEAMLESS Dubai and UMAGINE 2024, strengthening strategic partnerships and generating enterprise sales opportunities across the GCC region.
- -Led merchant acquisition and onboarding initiatives supporting SMEs through complete onboarding, activation, and payment acceptance enablement.
- -Introduced AI-driven improvements in QA and delivery processes, increasing operational efficiency and reducing delivery turnaround time.
- Successfully managed cross-functional teams across Product, Engineering, QA, Operations, Sales, and Customer Success to deliver enterprise fintech solutions. End to End Program Management.
- -Collaborated with banks, fintechs, payment processors, acquiring institutions, and technology partners to design scalable merchant payment solutions aligned with regulatory and business requirements.
- -Drove cross-functional collaboration between Product, Engineering, QA, Operations, Compliance, Sales, and Customer Success teams to ensure successful project delivery.
- -Defined product strategy and feature prioritization by collecting customer feedback, analyzing market trends, and aligning roadmap initiatives with business objectives.
- -Supported digital payment innovation across Payment Gateway, Merchant Acquiring, QR Payments, Payment Links, Recurring Payments, Auto Debit, e-Mandate, Digital Invoicing, and Value-Added Merchant Services.
- -Managed strategic banking and enterprise client relationships, acting as the primary point of contact throughout the solution lifecycle.
- -Developed commercial proposals, RFP/RFI responses, solution presentations, pricing models, and business cases for banking and fintech customers.
- -Led solution demonstrations, workshops, and technical discovery sessions for banks, payment institutions, fintech companies, and enterprise merchants.
- -Worked closely with regulatory, compliance, and risk teams to ensure payment solutions aligned with local banking regulations and industry standards.
- -Established strategic channel partnerships and ecosystem collaborations to expand market reach and accelerate merchant acquisition.
- -Improved delivery efficiency by integrating AI-assisted workflows into project management, QA, documentation, and customer support processes.
- -Oversaw release planning, sprint execution, risk management, and stakeholder communication using Agile delivery methodologies.
- -Managed multiple concurrent customer implementations while maintaining delivery quality, timelines, and customer satisfaction.
- -Leveraged data analytics and operational dashboards to monitor merchant onboarding performance, sales pipeline health, implementation progress, and customer adoption metrics.
- -Contributed to business expansion across GCC, Southeast Asia, and Africa by supporting strategic partnerships and enterprise payment solution deployments.
- -Enabled digital transformation initiatives for banks by modernizing merchant payment acceptance infrastructure and improving customer onboarding experiences.
- -Supported pre-sales activities including solution architecture discussions, effort estimation, technical proposals, commercial negotiations, and proof-of-concept demonstrations.
Infosys
Senior Project Manager
05.2008 - 12.2023
Job overview
- - Managed multiple end-to-end banking and payments programs and RFP Sales for RBS, Citibank, HBOS, JPMC, and Fidelity.
- - Delivered Open Banking, BACS, CHAPS, FPS, SWIFT, ISO 8585, ISO 20022 and SEPA initiatives ensuring compliance and system scalability.
- - Played a key role in client relationship management, resource planning, and offshore delivery governance.
- - Won multiple awards including RBS Hackathon Award and CEO Compliance Award.
Cognizant Technology Solutions
Associate – Projects
04.2007 - 04.2008
Job overview
- - Worked on Cards Domain- TSYS, QTP automation, and Payment Testing for Citibank and other BFSI clients.
- - Developed testing frameworks for automation and UAT management.
J&B Software (India) Pvt. Ltd.
Senior Quality Analyst
09.2004 - 03.2007
Job overview
- -Managed TMS Image and Check Remittance Processing implementations for Symcor, RBC, and Scotiabank.
Insoft.com Pvt. Ltd.
Programmer Analyst
08.2000 - 03.2003
Futech Computers Pvt. Ltd.
Programmer Analyst
07.1999 - 06.2000
Education
Indian Institute of Management (IIM) RaipurRaipur
MBA
06.2024
Madras UniversityVels College Chennai
Bachelor of Science from Computer Science
06.1999
Skills
Jira
Payments SME Merchant Payment Processing Governance & Regulatory Compliance AI Implementation Product Sales & Business Development Program & Project Management Payments & Fintech Expertise Digital Transformation Agile & DevOps Stakeholder Management Pre-Sales & RFP Leadership Test Management Cloud Solutions Leadership & Mentoring
AWS
Playwright
Languages: Java, J2EE, C, PHP, JSP, JavaScript
Zoho
RDBMS: Oracle, SQL Server, MS Access
Accomplishments
- Business Growth & Commercial Leadership
- Successfully secured white-label Merchant Payment Gateway (PayHub) implementation contracts with a leading Malaysian bank and an Ethiopian bank by leading the engagement from sales, pre-sales, solution consulting, commercial negotiations, and executive stakeholder management through contract closure.
- Spearheaded business development initiatives for the RinggitPay Merchant Payment Ecosystem, expanding opportunities across Banking, Fintech, SMEs, and Enterprise customers in Malaysia, the GCC, and Africa.
- Led strategic RFP/RFI responses, solution positioning, pricing strategy, executive presentations, and proof-of-concept demonstrations, contributing to enterprise deal wins and business pipeline growth.
Affiliations
- Member – Tamil Nadu AI Executive Council, contributing to AI policy discussions, responsible AI adoption, digital transformation strategies, and collaboration between government, academia, startups, and industry.
- Represented Finforz Technologies at SEAMLESS Dubai and UMAGINE 2024, strengthening strategic partnerships, showcasing enterprise payment solutions, and generating new business opportunities across the GCC.
- Appointed as a Board Member – Jeppiaar Institute of Technology (Computer Science & Information Technology) & Sairam Engineering College, providing strategic guidance on industry-academia collaboration, curriculum enhancement, innovation, and emerging technology initiatives.
- Served as an Infosys Brand Ambassador, leading campus engagement programs, supporting talent acquisition initiatives, mentoring faculty through Train-the-Trainer programs, and promoting fintech and digital transformation awareness among future technology professionals.
Certification
PMP Certified Professional – PMI ID: 3234302
Awards & Recognitions
RBS Infosys Hackathon Winner – Payment Innovation, CEO’s Best Compliance Award – Infosys, Special Recognition Award – Citibank Project, Team Excellence Award – Citibank Project
Timeline
Director of Operations / Client Partner
Finforz Technologies (Ascertain Group)
01.2023 - Current
Senior Project Manager
Infosys
05.2008 - 12.2023
Associate – Projects
Cognizant Technology Solutions
04.2007 - 04.2008
Senior Quality Analyst
J&B Software (India) Pvt. Ltd.
09.2004 - 03.2007
Programmer Analyst
Insoft.com Pvt. Ltd.
08.2000 - 03.2003
Programmer Analyst
Futech Computers Pvt. Ltd.
07.1999 - 06.2000
Indian Institute of Management (IIM) Raipur
MBA
Madras University
Bachelor of Science from Computer Science