Sathyanarayanan V

Business Analyst Since May’19

• Requirement gathering and analysis, system understanding & preparing the functional specification document and software requirement document for the projects.
• Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
• Extensively gathered requirements from all users and key personnel to understand current functionality of existing system, new features and enhancements required to find true business solution.
• Interact with client to analyses functional and technical needs and development team to streamline the development process.
• Research and analyses project requirement to build level and complexity of project.
• Involved in multiple phases of SDLC including analysis, system scope, feasibility, designing, development, testing, implementation and maintenance of new modules of projects.
• Developed various SRS related to enhancements and various modules of project.
• Closely worked with development team and testing team throughout the project.
• Prepared (MOM) Minutes of Meeting, post discussion done with client.

Business Process Lead (AML Analyst) Since Feb'16

• Serving as L1 analyst in HSBC Transaction Monitoring project.
• Analyzing and reviewing alerts for Transaction Banking Clients of HSBC UK also closing satisfactory alerts.
• Attending QC&QA and RM calls to know about the updates in process/procedure.
• Disputing cases which are incorrectly marked as error by QC&QA team.
• Providing assistance to team in preparation of MIS reports on daily, weekly and monthly basis.
• Preparation of time analysis and quality reports and have discussions with associates who don't meet productivity hours / low on productivity, quality and targets and understand from them areas to work upon for improving performance.
  

Accomplishments:

• Mentoring and training new hires on process
• Highly appreciated for root cause analysis on improvement of quality of team.
• Business Area appreciation on multiple occasions for exemplary performance and knowledge attained.

• · Monitoring general banking functions entailing Branch Teller, Cash deposit, Cash withdrawal, issuance of demand drafts & pay orders.
• · Processing various banking operations like clearing, cash, RTGS/NEFT, Transfers, Remittance, Issuing DD/PO, custodianship, Key handling etc.,
• · Managing various credit operations including appraising proposals, conducting risk analysis & scrutinizing relevant documents before sanctioning Jewel loans
• · Monitoring KYC and AML compliances an escalating it to the superior in case of any Discrepancies.
• · To ensure the AOF is duly filled and process it by scanning and uploading in omni flow platform
• · Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms
• · Ensuring that highest service standards are maintained for servicing of customers and maintaining minimum turn-around-time
• · Preparing strategic for improving operational efficiency, CASA, Deepening and other investment businesses.
• · Handling CA & SA portfolio and to maintain close relationship with customers for giving best service that helps for deepening CASA values
• · Scanning up of customer request forms with additional documents and processing it with minimum TAT.

• · Monitoring general banking functions entailing Branch Teller, Cash deposit, Cash withdrawal, issuance of demand drafts & pay orders.
• · Processing various banking operations like clearing, cash, RTGS/NEFT, Transfers, Remittance, Issuing DD/PO, custodianship, Key handling etc.,
• · Managing various credit operations including appraising proposals, conducting risk analysis & scrutinizing relevant documents before sanctioning Jewel loans
• · Monitoring KYC and AML compliances and escalating it to superior in case of any Discrepancies.
• · To ensure AOF is duly filled and process it by scanning and uploading in omni flow platform
• · Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms
• · Ensuring that highest service standards are maintained for servicing of customers and maintaining minimum turn-around-time
• · Preparing strategic for improving operational efficiency, CASA, Deepening and other investment businesses.
• · Handling CA & SA portfolio and to maintain close relationship with customers for giving best service that helps for deepening CASA values
• · Scanning up of customer request forms with additional documents and processing it with minimum TAT.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies