Sathyanarayanan Vijayakumar

Client: VISA (May2022 - Jan2023)

Domain: BFSI

Project Details: Benefit & Rewards Application

Role: Business Analyst

Responsibilities:

· Conducting Requirement elicitation.

· Requirement gathering and analysis, system understanding & preparing the functional specification document and software requirement document for the projects.

· Extensively gathered requirements from all users and key personnel to understand current functionality of existing system, new features and enhancements required to find true business solution.

· Created Business Process Flows.

· Worked User Story Lists.

· Blowing out user story.

· Stake Holder Handling.

· Client walk through on process flow, user stories.

· Handled Requirement creep.

· Coordinating with UI/UX Team, Dev team, Architect team & Testing team.

· Closely worked with development team and testing team throughout the project.

· Involved in multiple phases of SDLC including analysis, system scope, feasibility, designing, development, testing, implementation and maintenance of new modules of projects.

Client: AON (Sep2021 - May 2022)

Domain: BFSI

Project details: Integration Project

Role: Business Analyst

Responsibilities:

· Conducting Requirement elicitation through Interviews.

· Requirement gathering and analysis, system understanding & preparing the functional specification document and software requirement document for the projects.

· Created Business Process Flows.

· Worked User story lists

· Blowing out user story

· Client Handling

· Client walks through on process flow, user stories.

· Handled Requirement creep.

· Coordinating with Dev team, Architect team, testing teams.

· Closely worked with development team and testing team throughout the project.

· Extensively gathered requirements from all users and key personnel to understand current functionality of existing system, new features and enhancements required to find true business solution.

· Involved in multiple phases of SDLC including analysis, system scope, feasibility, designing, development, testing, implementation and maintenance of new modules of projects.

· Prepared (MOM) Minutes of Meeting, post discussion done with client.

Client: CITI Bank (May 2019-Sep2021)

Domain: BFSI

Project Details: Credit Card Application

Role: Business Analyst

Responsibilities:

· Conducting Requirement elicitation through Interviews.

· Requirement gathering and analysis, system understanding & preparing the functional specification document and software requirement document for the projects.

· Created Business Process Flows.

· Worked User story lists

· Blowing out user story

· Client Handling

· Client walks through on process flow, user stories.

· Handled Requirement creep.

· Coordinating with Dev team, Architect team, testing teams.

· Closely worked with development team and testing team throughout the project.

· Extensively gathered requirements from all users and key personnel to understand current functionality of existing system, new features and enhancements required to find true business solution.

· Involved in multiple phases of SDLC including analysis, system scope, feasibility, designing, development, testing, implementation and maintenance of new modules of projects.

· Prepared (MOM) Minutes of Meeting, post discussion done with client.

Client: HSBC (Feb'2016 - May2019)

Domain: BFSI

Project Details: AML Analyst

Role: Business Process Lead.

Responsibilities:

· Serving as L1 analyst in HSBC Transaction Monitoring project.

· Analyzing and reviewing alerts for Transaction Banking Clients of HSBC UK also closing satisfactory alerts.

· Attending QC&QA and RM calls to know about the updates in process/procedure.

· Disputing cases which are incorrectly marked as error by QC&QA team.

· Providing assistance to team in preparation of MIS reports on daily, weekly and monthly basis.

· Preparation of time analysis and quality reports and have discussions with associates who don't meet productivity hours / low on productivity, quality and targets and understand from them areas to work upon for improving performance.

Accomplishments:

· Mentoring and training new hires on process

· Highly appreciated for root cause analysis on improvement of quality of team.

· Business Area appreciation on multiple occasions for exemplary performance and knowledge attained.

• Monitoring general banking functions entailing Branch Teller, Cash deposit, Cash withdrawal, issuance of demand drafts & pay orders.
• Processing various banking operations like clearing, cash, RTGS/NEFT, Transfers, Remittance, Issuing DD/PO, custodianship, Key handling etc.,
• Managing various credit operations including appraising proposals, conducting risk analysis & scrutinizing relevant documents before sanctioning Jewel loans
• Monitoring KYC and AML compliances an escalating it to the superior in case of any Discrepancies.
• To ensure the AOF is duly filled and process it by scanning and uploading in omni flow platform
• Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms
• Ensuring that highest service standards are maintained for servicing of customers and maintaining minimum turn-around-time
• Preparing strategic for improving operational efficiency, CASA, Deepening and other investment businesses.
• Handling CA & SA portfolio and to maintain close relationship with customers for giving best service that helps for deepening CASA values
• Scanning up of customer request forms with additional documents and processing it with minimum TAT.

• Monitoring general banking functions entailing Branch Teller, Cash deposit, Cash withdrawal, issuance of demand drafts & pay orders.
• Processing various banking operations like clearing, cash, RTGS/NEFT, Transfers, Remittance, Issuing DD/PO, custodianship, Key handling etc.,
• Managing various credit operations including appraising proposals, conducting risk analysis & scrutinizing relevant documents before sanctioning Jewel loans
• Monitoring KYC and AML compliances and escalating it to superior in case of any Discrepancies.
• To ensure AOF is duly filled and process it by scanning and uploading in omni flow platform
• Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms
• Ensuring that highest service standards are maintained for servicing of customers and maintaining minimum turn-around-time
• Preparing strategic for improving operational efficiency, CASA, Deepening and other investment businesses.
• Handling CA & SA portfolio and to maintain close relationship with customers for giving best service that helps for deepening CASA values
• Scanning up of customer request forms with additional documents and processing it with minimum TAT.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies