Sathyapriya Duraipandi
Customer Support Speicialist
Coimbatore,TN
Summary
Results-driven procurement and supply chain professional with hands-on experience in end-to-end procurement processes, supplier management, and quotation preparation. Skilled in optimizing supply chain operations, building strong vendor relationships, and ensuring cost-effective sourcing. Recognized for clear communication, attention to detail, and the ability to deliver accurate quotations and seamless procurement workflows.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
VWR Lab Products Part of Avantor
07.2014 - Current
- Delivered precise quotations to support sales team and external customers based on individual requirements.
- Executed RFP and RFQ processes to facilitate competitive bidding opportunities.
- Leveraged SAP and Salesforce for efficient management of quoting workflows.
- Enhanced supply chain efficiency through streamlined CRM systems and outbound communications.
- Collaborated with leading manufacturers like Thermo Scientific for procurement aligned with customer needs.
- Provided timely technical support by resolving customer inquiries effectively.
- Conducted mentorship for junior associates on best practices and strategy implementation.
- Maintained comprehensive knowledge of company offerings, policies, and operational procedures.I used to support our internal sales team and external customers by providing quotations as per their requirements.
- Worked on RFP and RFQ processes.
- Utilized SAP and Salesforce tools to streamline quote management processes.
- Streamlined workflows to enhance efficiency in supply chain processes, CRM systems, and outbound communication.
- Possessed comprehensive knowledge of logistical terminology and procurement documentation.
- Contacted leading global manufacturers, including Thermo Scientific and Beckman Coulter, to procure items aligned with customer specifications.
- Conducted internal quality checks for the team.
- Mentored junior associates on successful execution of team protocols and strategic approaches.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
AR Caller
Omega Healthcare
08.2013 - 06.2014
- Validated patient information and claims status through insurance company engagement.
- Updated billing system with accurate patient account information.
- Managed follow-up calls on outstanding accounts to secure timely resolutions.
- Maintained and updated customer records using Citrix platform.
Education
Biotechnology
Muthayammal College of Arts and Science
Periyar06.2013
Biotechnology
Sri Kaliswari College
Madurai06.2011
Skills
Supply chain Management
Ticket management
Workflow management
Live Chat Support
OTC (Order to Cash)
Vendor management
Timeline
Customer Support Specialist
VWR Lab Products Part of Avantor
07.2014 - Current
AR Caller
Omega Healthcare
08.2013 - 06.2014
Biotechnology
Sri Kaliswari College
Biotechnology
Muthayammal College of Arts and Science