Sathyaraj T
Bangalore
Summary
Senior IT Engineer with experience in Client & Infrastructure implementing, managing & maintaining technology systems, proven track record of success in delivering results.
Result-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced & familiar with user support and root cause analysis. Advanced knowledge of IT operations and dedication to see issues through to end. Works well in remote and desk-side environments. Competent & well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
14
14
years of professional experience
Work History
Senior IT Support Engineer
Esko Graphics India Ltd
Bangalore
07.2010 - Current
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Completed root cause analysis on routine and complex problems.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Utilized advanced [Type] technical expertise to improve support processes and streamline customer service actions.
- Observed system functioning and entered commands to test different areas of operations.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Performed [Type] support functions for [Number] users across [Type] department.
- Developed application framework that served as cornerstone for highly successful thin-client web applications strategy.
- Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
- Established and oversaw team of [Number] support specialists delivering assistance to customers in global environment.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Drafted whitepapers, user manuals, implementation documentation and support base entries to reduce customer tickets and customer service expenses.
Skills
- Customer Service Support
- Analytical and Methodical
- Application Installations
- Organizational Skills
- Documentation Development
- Hardware and Software Repair
- Multitasking and Prioritization
- Teamwork and Collaboration
- Tracking and Documentation
- Resolving Problems and Incidents
Timeline
Senior IT Support Engineer
Esko Graphics India Ltd
07.2010 - Current
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