Summary
Overview
Work History
Education
Skills
JOB RESPONSIBILITY
Timeline
Generic

Satinder Bhardwaj

MOTORS CLAIM CUSTOMER SERVICE- MANAGER
Jind

Summary

To work for an organization which would help in value addition and serve as a spring board to move ahead in my carrier by providing me varied and challenging carrier opportunities and harness the best of my caliber.

Overview

10
10
years of professional experience

Work History

Customer Service Manager

ICICI LOMBARD GIC LTD.
11.2018 - Current
  • Presently working in ICICI LOMBARD GIC LTD. in OD Claims deptt. as Customer Service Manager (motor) from 14th Nov. 2018 to till date as individual location handle.
  • Location: Gurgaon, Manesar, Farukhnagar, Pataudi & present look after Fatehabad, Sirsa, Hisar, Jind & surrounding.

Senior Service Advisor

Superon Hyundai Gurugram
12.2017 - 11.2018
  • Previously working with Superon Hyundai Gurugram (A unit of Safdarjung Motors) As Senior Service Advisor in Bodyshop Deptt. from 21-12-2017 to 11-11-2018.
  • (A unit of Safdarjung Motors)

Service Advisor

Dinco 4 Wheels Llp Rewari
03.2016 - 12.2017
  • Previously working with Dinco 4 Wheels Llp Rewari as service Advisor in Bodyshop Deptt.
  • From 09-03-2016 to 18-12-2017.

Education

Diploma - Computer Applications

Govt. Industrial Institute
01-2015

Diploma - Engineering

Govt. Polytechinc Sirsa
Sirsa
01-2014

12th - undefined

Haryana Board of School Education
01-2012

10th - undefined

Haryana Board of School Education
01-2010

Skills

Motor claims softwares ,Microsoft word, Microsoft Excel, Paint & Internet as well as Fasttrack, DMS, UCV, pathfinder etc

JOB RESPONSIBILITY

  • Protect and promote the brand value of company.
  • To drive local service promotion effort.
  • Ensuring high quality service & customer relationship management.
  • Ability to develop and maintain relationship with the customers.
  • Having knowledge of fast track system, DMS, UCV etc.
  • To arrange survey jobs within TAT.
  • Daily updating of claim MIS.
  • Maintain & update Reimbursement payment of Garage and give do’s the garages.
  • Implementation of service activity on garages.
  • Taking follow up pending files / TAT files with external Surveyor.
  • CTL, Cash loss, total loss settlement.
  • Investigation, legal activity follow-ups.
  • Quality checking.
  • In house Survey Job practice OD.
  • To work Repair v/s replacement
  • Our moto customer satisfaction as well as claim cost controlled.

Timeline

Customer Service Manager

ICICI LOMBARD GIC LTD.
11.2018 - Current

Senior Service Advisor

Superon Hyundai Gurugram
12.2017 - 11.2018

Service Advisor

Dinco 4 Wheels Llp Rewari
03.2016 - 12.2017

Diploma - Computer Applications

Govt. Industrial Institute

Diploma - Engineering

Govt. Polytechinc Sirsa

12th - undefined

Haryana Board of School Education

10th - undefined

Haryana Board of School Education
Satinder BhardwajMOTORS CLAIM CUSTOMER SERVICE- MANAGER