Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SATINDER KUMAR

SATINDER KUMAR

New Delhi

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

10
10
years of professional experience

Work History

Owner

SKS INTERNATIONAL COURIERS
New Delhi
09.2019 - Current
  • Provided exceptional customer service by responding promptly to inquiries and complaints.
  • Prepared financial statements, budgets, and forecasts for business operations.
  • Developed and implemented business strategies to increase sales and profits.
  • Implemented cost-saving measures throughout the organization in order to reduce overhead expenses.
  • Reviewed monthly invoices from suppliers and vendors and ensured timely payment of bills.
  • Developed promotional materials to advertise products or services.
  • Recruited qualified personnel through job postings, interviews, background checks.
  • Identified new markets for products and services to expand customer base.

Branch Manager

KBC COURIERS
New Delhi
08.2016 - 08.2019
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Monitored financial performance of the branch on a monthly basis.
  • Collected payments from customers when required.
  • Handled fragile items with care throughout entire process.
  • Checked manifests to ensure accuracy of deliveries and pickups.
  • Verified contents of shipments against shipping invoices or orders before loading or unloading them.
  • Maintained records of all deliveries and pickups using manifesting software.
  • Quickly responded to customer inquiries to improve business relationships.
  • Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.

Operations Manager

PS International Couriers
New Delhi
04.2014 - 07.2016
  • Collected payments from customers upon delivery of goods as required.
  • Checked contents of shipment against shipping documents prior to leaving warehouse.
  • Provided excellent customer service by answering questions about delivery status.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
  • Ensured all packages were properly labeled and sealed.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Loaded and unloaded cargo from trucks, vans, and containers.

Education

High School Diploma -

AIR FORCE SENIOR SECONDARY SCHOOL
New Delhi, DL
05-2008

Skills

  • Employee Supervision
  • Business Development
  • Customer Relationship Management
  • Operations Management
  • Vendor Relations
  • Reporting and documentation
  • Customer Service Management
  • Data Management
  • Sales Tracking
  • Proficient in [Software]
  • Generating Lables for International Courier Companies, Such as FEDEX, DHL

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Owner

SKS INTERNATIONAL COURIERS
09.2019 - Current

Branch Manager

KBC COURIERS
08.2016 - 08.2019

Operations Manager

PS International Couriers
04.2014 - 07.2016

High School Diploma -

AIR FORCE SENIOR SECONDARY SCHOOL

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SATINDER KUMAR