Satinder Singh
Sales & Operations
Gurgaon
Summary
Professional leader with significant experience in regional management. Demonstrates strong focus on team collaboration and achieving results. Known for strategic planning, operational efficiency, and effective communication. Adaptable and reliable, with keen ability to navigate changing needs and drive success.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Regional Head North - Sales & Operations
Ola Electric
07.2021 - Current
- Handling Sales & operations for Ola Electric - North Region
- Increased revenue by identifying new business opportunities
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Expanded market presence with targeted marketing campaigns.
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Implemented data-driven decision making, using analytics to identify trends and inform strategy development.
- Drove innovation within the region by encouraging creative problem-solving approaches among team members.
- Cultivated a high-performance environment through effective goal-setting and ongoing performance monitoring.
- Mentored junior team members for career growth, contributing to a skilled and motivated workforce.
- Ensuring training & implementation of resource for best outcome
- Using innovative promotions to enhance brand visibility and a suitable media plan, in coordination with the marketing team and external agencies
- Created end to end policies, processes and Program for Procurement, sales & operations
- Part of Ola Core team, venture building business from scratch while setting it up across all streams
- Strategized and planned sales process management, forecasting, pricing, expenses, profitability, market research and brand strategy
Regional Head North - Sales & Operations
Cars 24
09.2020 - 06.2021
- Strategized and planned sales process management, forecasting, pricing, key account management, expenses, profitability, new product development, market research and brand strategy
- Consistently maintained sales volumes, product mixes and selling prices by keeping current with supply and demand and changing market trends
- Designed solutions for key operational issues that impacted revenue and gross profit; worked closely with clients and partners to build relationships and increased business longevity and revenues
- Attained sustainable revenue growth in Northern India by managing Rajasthan, UP, Gujarat and other territories
- Rendered sustained services for business growth, increased customer retention level by achieving quality norms and resolved their issues to attain high customer satisfaction
- Supervised sales and marketing manpower as well as the hiring and training of personnel; tracked performance of company's sales unit (staff, account and regional managers)
- Designed successful sales techniques/ strategies/ tactics using customer and market feedback
- Using innovative promotions to enhance brand visibility and a suitable media plan, in coordination with the marketing team and external agencies
- Implementing marketing strategies and promotions to increase market penetration and to drive revenue and profitability by maximizing sales
- Gurgaon
Area Head - FTTx
Reliance Jio Infocomm Ltd.
05.2017 - 09.2020
- Played a key role as Area Head and led complete sales operations including projecting of annual sales, tracking sales performance and interacting with company sales managers; led area sales objectives and prepared sales budgets and targets
- Steered all potential sales opportunities including distribution strategies, and product segmentation
- Involved in collaborative cross-functional business management, enterprise account & people management
- Driving fiber network & sales of FTTx in Delhi, Navi Mumbai, Kalyan, Thane & Central Mumbai through a team of 10 JCM, 10 JC Lead & 105 FOS
- Improved the fiber network and market planning for market expansion in wired line business
- Managing the onboarding of residential tower and bringing them into Jio network
- Analyzed key performance indicators to identify trends and areas for improvement within the department.
- Liaising with construction & NPE team for quick network roll-out
- Led solution development efforts that best addressed end-user needs, while coordinating the involvement of all necessary company and partner personnel
- Contributing in pricing & sales team for business cases preparation & commercial submissions
- Assessing all trends and providing requirement forecasting & aligning the future products/SW release plans according to customer needs
- Implementing the structured way of managing opportunities involving client meeting / solution pitch / Request For Proposal (RFP) response/ Request For Information (RFI) response / presentation and so on
- Preparing BOQ to ensure flawless product & project delivery Identifying government RFPs/bids and opportunities and provided targeted market intelligence to help win government contracts
Regional Manager Sales - IT & Security Products
Systematic Communication Pvt. Ltd.
12.2015 - 04.2017
- Provided leadership direction and mentored account management team on client strategies, market and competitor trends, account mining and retention
- Planned and executed effective sales/new business development strategies while working closely with the team to ensure sales goals were achieved
- Led all corporate sales of IT & security products (Switches, laptops/desktop, VC Solution, Security Surveillance, Networking solution, Fire Solutions, Audio Visual solution, M2M) into Enterprise Accounts
- Accounted suitable sales opportunities for 'high margin' product specification / sales to order conversion
- Checked the specification / project contact details and record all activity in the Company's CRM system
- Visited corporate & govt
- Accounts to ensure no service issue on monthly basis
- Achieved revenue and collection targets from the set of corporate accounts as per AOP
- Managed Enterprise E&Y, Johnson, KPMG, Beam Global, RB, IGT
Sr. Manager Sales
Mpower Plus, India
08.2013 - 11.2015
- Worked closely with other divisions such as product and marketing to build customized solutions pitches for the target market segment
- Generated IT business and coordinated with the internal stakeholders like the Delivery Heads, Operations Team, Compliance & Legal Teams and managing the client needs with the best solutions
- Managed global accounts in IT and led complete business development cycle from prospecting, Presentations, negotiations and New Client sign up followed Revenue generation and Achieving Business Targets
- Collaborated with Strategic Heads/Business Heads/CXO levels of various companies to get insights on their HR plans and provide HR Solutions accordingly
- Worked on accounts like HCL, Tech Mahindra, NTT Data, IGT, Microsoft, Capgemini, Panasonic
Assistant Manager
SoftBank Telecom India
01.2013 - 07.2013
- Built clientele in the Corporate Segment and boosted revenue for the company by fulfilling all their ICT requirements
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Fiber Network Rollout & Sales - (Channel Manager)
Airtel
06.2007 - 12.2012
- Company Overview: Gurgaon, India
- Streamlined B2C & B2B sales including Market Intelligence Territory Mapping for B2C Product, Channel Management & ROI, Recruitment of channel partners
- Drove sales acquisitions in residential accounts for voice & data product (Landline, Broadband & IPTV) through channels & DST
- Adhered proper FTTH network roll-outs in upcoming sites & RWA permissions for FTTH rollouts
- Designed breakthrough strategies to increase the share of the Outlet, Route, FOS, Zone, BTS, and Market
- Conducted audit (CAF / Sales / DCR Monitoring, Lead / SRP / Churn Management, Absenteeism Management
- Enabled FSE morning meetings, field coaching, product training, soft skill trainings & regular productivity monitoring & improvement program
- Gurgaon, India
Education
MBA - Marketing
Karnataka State Open University
New Delhi, India 04.2001 -
MBA - Telecom
The Council of Basic & Technical Education
New Delhi, India 04.2001 -
B.com - Commerce
Allahabad University
Prayagraj, India 04.2001 -
Skills
- Team Management
- Sales Planning
- Operations Management
- Innovations & Creativity
- Strategic Marketing
- Relation Building
- Business Development
- Channel Management
- Sales & Marketing
- Branding & Innovation
- Staff Training & development
Executiveprofile - Summary
- Professional with proven performance with experience of 1.6 decades of driving Sales, Strategic Business Operations, Business Development & Channel Management
- Drove innovation and optimization across channels to continuously improve/expand company offerings and customer experiences, identified and nurtured key solution providers for leveraging channel strategy
- Defined product/channel marketing strategy, including development of marketing activities in accordance with business goals and objectives
- Developed relationship with key customer managers that extended beyond specific sales events and opportunities; managed & negotiated commercial conditions with all key retailers/distributors
- Established and drove sales strategy, set goals for Team, planned for Inventory and sales
- Drove positive Return On Investment (ROI) by establishing appropriate selling model, customer metrics, and a compelling compensation plan
- Versatile, high-energy professional, successful in achieving business growth objectives within turnaround & rapid changing environment with excellent communication, people management, analytical and problem solving skills
Timeline
Regional Head North - Sales & Operations
Ola Electric
07.2021 - Current
Regional Head North - Sales & Operations
Cars 24
09.2020 - 06.2021
Area Head - FTTx
Reliance Jio Infocomm Ltd.
05.2017 - 09.2020
Regional Manager Sales - IT & Security Products
Systematic Communication Pvt. Ltd.
12.2015 - 04.2017
Sr. Manager Sales
Mpower Plus, India
08.2013 - 11.2015
Assistant Manager
SoftBank Telecom India
01.2013 - 07.2013
Fiber Network Rollout & Sales - (Channel Manager)
Airtel
06.2007 - 12.2012
MBA - Marketing
Karnataka State Open University
04.2001 -
MBA - Telecom
The Council of Basic & Technical Education
04.2001 -
B.com - Commerce
Allahabad University
04.2001 -
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