D. SATISH KUMAR

Customer Experience

• Handled diverse customer calls
• Facilitated customer visits across departments (operations, sales, collections)

Service Delivery Management

• Monitored service provider performance for timely service delivery (TAT)
• Generated reports for management and customers (MIS)

Business Development

• Developed new business (FCL/LCV)
• Increased revenue from existing customers:
• Upselling and cross-selling warehousing, distribution, and 3PL services
  

Vendor Management:

• Fixed vendor performance issues (Vendor Fixing)
  Negotiated freight rates to secure the best deals
  Allocated loads to appropriate service providers
  

Customs Clearance

• Actively participated in the customs clearance process
  

Procurement

• Responded to Requests for Quotation (RFQs) and ensured prompt closure

Business Development

• Developed new business opportunities in the FCL/LCV segment

Operations Management

• Oversaw loading, unloading, and delivery activities to meet customer requirements
• Successfully handled import and export for less-than-container load (LCL) and full-container load (FCL) shipments.

Accounts Receivable (AR)

• Monitored customer cash flow and ensured timely collections within credit limits

Logistics & Vendor Management: Negotiated freight rates, allocated loads, and managed vendor relationships.

Customs Clearance: Actively involved in customs clearance processes.

RFQ Management: Received and promptly closed Requests for Quotation (RFQs).

New Business Development: Managed FCL/LCV operations and customer deliveries.

Accounts Receivable: Monitored customer cash flow and ensured on-time collections.

Import & Export: Successfully handled import/export operations (LCL/FCL).

Customer Management: Developed new business, cross-sold services, and managed customer relationships.

Quoting & Negotiation: Procured freight, negotiated rates, and quoted customers.

Performance Monitoring: Tracked service provider performance and ensured adherence to timelines.

Reporting: Generated management reports and monitored vital metrics.

Customer Relationship Management

• Upselling & Cross-Selling: Increased customer spending by recommending additional services (warehousing, distribution, 3PL)
• New & Existing Customer Engagement:Responded to inquiries (quotes, follow-ups)
  Conducted customer reviews to identify growth opportunities
  Managed customer calls
  Facilitated in-person visits with relevant departments (operations, sales, collections)

Business Development & Procurement

• New Business Acquisition: Developed new business opportunities (FCL/LCV)
• Rate Negotiation: Secured competitive rates from vendors and service providers
• Vendor Management:Fixed vendor performance issues
  Allocated loads to appropriate vendors
• Procurement: Responded to and closed Requests for Quotation (RFQs)

Operational Efficiency

• Booking & Allocation: Generated bookings and allocated loads to ensure timely deliveries (meeting TAT)
• Generated reports (MIS) for management and customers
• Import & Export Expertise: Handled import and export shipments (LCL/FCL)

Customer Relationship Management

• Handled diverse customer calls
• Facilitated customer visits across departments (operations, sales, collections)
• Conducted customer reviews to identify upselling opportunities
• Performed retention calls to maintain customer relationships
• Monitored customer cash flow and ensured timely collections (AR)

Logistics Management

• Negotiated freight rates with service providers
• Generated bookings from customers
• Allocated loads to appropriate service providers
• Logged shipments in the ETMS (Enterprise Transport Management System)
• Monitored service provider performance to ensure timely deliveries (TAT)
• Oversaw loading, unloading, and delivery activities according to customer requirements
• Followed up on operations as per agreed procedures (SOPs) with clients

Business Development & Reporting

• Secured competitive rates from service providers
• Up-sold existing customers on additional services (warehousing, distribution, 3PL)
• Monitored daily operations and customer service to meet company KPIs (Key Performance Indicators)

Customer Interaction & Development

• Handled diverse customer calls (telephone)
• Facilitated customer visits with relevant departments (operations, sales, collections)
• Increased customer spending through upselling (warehousing, distribution, 3PL)
• Generated new business bookings

Logistics Management

• Negotiated freight rates with service providers
• Allocated loads to appropriate service providers
• Monitored service provider performance for on-time deliveries (TAT)
• Oversaw loading, unloading, and deliveries as per customer requirements
• Managed import and export shipments (LCL/FCL)

Procurement & Vendor Management

• Secured competitive rates from vendors
• Resolved vendor performance issues (fixing)
• Responded to and closed Requests for Quotation (RFQs)

Reporting & Analysis

• Generated reports (MIS) for management and customers

Logistics Management

• Import & Export Expertise: Successfully handled import and export shipments (ocean & air)

Warehouse Management

• Operations & SOP Compliance: Coordinated and supervised warehouse operations according to SOPs (Standard Operating Procedures)
• Space Optimization: Facilitated planning of warehouse layout, space allocation, and storage optimization (including pallets)
• Inventory Control: Ensured compliance with stacking norms and storage orientations, maintained accurate stock levels through regular monitoring
• Safety & Security: Prioritized safety and security of personnel and materials within the warehouse

Reporting & Analysis

• Generated periodic reports accurately and on time

Customer Acquisition & Relationship Management

• Generate leads and develop relationships with potential new customers
  Conduct needs assessments to identify customer requirements and logistics solutions
  Present and propose logistics services tailored to customer needs
  Close sales deals and onboard new customers
  Maintain positive relationships with existing customers to ensure retention

Sales Growth & Strategy

• Develop and implement sales strategies to achieve sales targets
  Identify and pursue new business opportunities within the logistics sector
  Negotiate competitive rates and contracts with clients
  Monitor industry trends and competitor activity to adapt sales strategies

Reporting & Analysis

• Prepare regular sales reports analyzing performance metrics
  Track and analyze customer data to identify upselling and cross-selling opportunities