Satish Bangera
Mumbai
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. A strong communicator committed to accuracy, compliance, and operational excellence. Also known for collaborative approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Claims Manager
MIC Global
04.2025 - Current
- Heading Global Claims Operations for various LOBs (Travel, PA, Medex, Auto Liability, Cyber, Health, IOT) with focus on accuracy and compliance.
- Worked on setting up of Claims and Query handling Process of AirBnB.
- Created comprehensive Claims SOPs and redesigned end to end workflows.
- Developed Power BI dashboards & automated reporting packs for business insights.
- Led automation initiatives including BDX process enhancement & Claims System rebuild.
- Streamlined claims processing workflows, resulting in a 20% reduction in average turnaround time.
- Partnered with IT for system integration, testing, and UAT management.
- Engaged with TPA's on a regular basis for co-ordination and management of high profile client's claims
Claims Team Manager
MIC Global
06.2023 - 03.2025
- Managed global claims with focus on accuracy, TAT reduction, and stakeholder alignment.
- Developed claims dashboards, monthly MIS, projections, and reinsurance bordereaux.
- Developed and implemented strategic plans to streamline claims processing, improving turnaround times and overall efficiency.
- Designed SOPs and process flows, enabling efficiency and better standardization.
- Collaborated with IT on process automation initiatives.
- Led team management, quality review, and continuous improvement activities.
- Conducted onsite audit in Dubai to close a difficult account.
Manager - Insurance and Claims
Writer Relocations
12.2021 - 05.2023
- Looked after PAN India and International Marine, Air and Road Transit Claims.
- Act as a bridge of communication between the insurance company & the client in an event of a claim to arrive at a settlement acceptable to the client in a timely manner.
- Streamlined claims processing procedures, resulting in improved turnaround times and efficiency.
- Conduct a root cause analysis for damages and suggest corrective actions to mitigate claims.
- Managed a team of high performing AMs and Senior Executives
- Interact with Brokers & Insurance companies to decide premium rates at the time of renewal of the marine policy & negotiate the premium rates.
- Worked towards process improvements in coordination with all the stakeholders
- Developed and implemented training programs for claims team to enhance skills and knowledge.
Account Manager
Medi Assist TPA Pvt Ltd
08.2021 - 12.2021
- Managed Timely Renewals and Enrollment of New Joinees
- Ensured cashless & reimbursement claim settlement TAT does not fall below 95%.
- Coordinated with the internal team and speed up claim settlements.
- Managed and discussed 'Escalation Tracker' with client on a fortnightly basis along with an improvement plan.
- Handled a team of Executives, Team Leader and Assistant Manager
- Prepared MIS and Monthly premium collection reports and provided the same to the insurance company.
- Prepared Monthly Dashboards and presented the same to the client.
Analyst
Willis Towers Watson
01.2017 - 08.2021
- Managed and handled GI claims for Marine, Property & Casualty, Personal Accident, Corporate Travel, Workmen Comp, Expat & Motor Vehicle LOBs.
- Handled Internal and External Queries.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Prepared and maintained Claims SOP
- Trained New Recruits and assisted them to come up the Learning Curve.
- Prepared Monthly and Quarterly Claims reports for various clients.
- Initiated process improvement projects that resulted in significant time savings and increased productivity.
Senior Executive
CAPITA India Pvt Ltd
04.2007 - 12.2016
- Migrated Group Personal Pension process from Prudential Plc.
- Handled Cash and Claims Process.
- Trained and Mentored New joiners and existing Team Members in my process.
- Conducted weekly and monthly team audits to access accuracy and quality.
- Managed Floor queries.
- Created SOPs for the migrated process.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Claims Technician – Reinsurance
Willis Processing (India) Pvt. Ltd
01.2006 - 04.2007
- Processing of reinsurance Claims.
- Prepared and Delivered critical Japos reports
- Assisted less experienced staff with their day-to-day work.
- Maintained accurate records of claims transactions and updates in the claims management system.
Education
No Degree - Insurance And Risk Management
Indian Institute of Insurance
Mumbai, India12.2024
MBA - Banking, Investment & Insurance
Welingkar Institute of Management
Mumbai, India06.2014
Bachelor of Commerce - Accounting And Finance
Mumbai University
Mumbai, India06.2005
Skills
- Power BI proficiency
- Proficient in Python
- Claims resolution management
- Interpersonal communication
- Team leadership
Accomplishments
- Awarded Star of Quarter at MIC Global for Outstanding Performance in Managing Operations and HR Admin Work.
- Was Recognized and appreciated by the MIC Global's management for closing an onsite audit and saving $138k for the company.
- Appreciated by Regional Head of Medi Assist for creation of 'One Platform' Index in November 2021.
- Received Spot Award in WTW for the month of July 2019 for creation of excel file with multiple links.
- Received Multiple Star of the month and Quarter Award in Capita India.
Certification
- Lean Six Sigma Green Belt
- Analyzing and Visualizing Data with Microsoft Power BI
- Voxy Proficiency in Soft Skills
LANGUAGES
English Native
Bilingual or Proficient (C2)
Hindi Fluent
Bilingual or Proficient (C2)
Marathi Intermediate
Bilingual or Proficient (C2)
Tulu Intermediate
Advanced (C1)
PROJECTS
AirBnB - MIC Global
- Led the end-to-end execution of the Airbnb Claims Project through successful go-live.
- Created comprehensive Claims SOPs to standardize global processes.
- Developed detailed FAQs for call-center teams to improve service readiness and consistency.
- Designed complete claims workflows and process guides supporting seamless operations.
- Built automated email templates to streamline communication and reduce manual intervention.
- Collaborated with IT and product teams on requirements, system mapping, and UAT.
- Created system process guide and Trained team members on using the system.
Timeline
Senior Claims Manager
MIC Global
04.2025 - Current
Claims Team Manager
MIC Global
06.2023 - 03.2025
Manager - Insurance and Claims
Writer Relocations
12.2021 - 05.2023
Account Manager
Medi Assist TPA Pvt Ltd
08.2021 - 12.2021
Analyst
Willis Towers Watson
01.2017 - 08.2021
Senior Executive
CAPITA India Pvt Ltd
04.2007 - 12.2016
Claims Technician – Reinsurance
Willis Processing (India) Pvt. Ltd
01.2006 - 04.2007
No Degree - Insurance And Risk Management
Indian Institute of Insurance
MBA - Banking, Investment & Insurance
Welingkar Institute of Management
Bachelor of Commerce - Accounting And Finance
Mumbai University