SATISH CHANDRA
Mapusa
Summary
To make my career in Hospitality industry by using my good management skills for the mutual growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AFOM
Lemontree Hotels and Resort
05.2024 - Current
- To promote the new different concept of multi-tasking.
- Handling OTA, Reports, Night audit check, Mortaring NPS and Rankly, GSTS, Email Check.
- To Supervise the Entire Front office, Team.
- To handle guest complaints.
- To provide training for staff under their supervision.
- To handle checking checkout.
- To coordinate with Finance department regarding Open folios, payment Posting, PM, Audit queries & Cashiering.
- Do the MOD Shift.
- To Assist GM with daily operations, guest queries, guest Complaints.
- To handle Groups, Pre-cons.
Duty Manager
Avataara Resort and Spa
12.2022 - 05.2024
- To promote the new different concept of multi-tasking.
- To Supervise the Entire Front office Team.
- To handle guest complaints.
- To provide training for staff under their supervision.
- To coordinate with Finance department regarding Open folios, payment Posting, PM, Audit queries & Cashiering.
- To handle checking checkout.
- To handle Groups, Pre-cons.
- To Assist GM with daily operations, guest queries, guest Complaints.
- Handling Daily Front office Operations and to connect with all the Guests to boost Trip advisor & Madelia Rankings.
- Do the MOD Shift.
Cluster Hotel Manager
Oyo Goa India
08.2018 - 09.2022
- Handling 04 OYO Hotel.
- To report to the General manager.
- Handling daily reservation queries, closing Group reservations.
- Handing daily housekeeping, restaurant.
- To monitor the reservations entered by Central reservations.
- To coordinate with Revenue Management team to focus on Week day And Weekend rates and manage rates as per occupancy.
- To Provide trainings to the front office team.
Welcome Desk Shift Leader
W Hotel Goa India (Marriott International)
01.2017 - 03.2018
- To promote the new different Experience to guests in Luxurious lifestyle.
- To Supervise the Entire Whatever Whenever Team.
- To handle guest complaints.
- To provide training for staff under their supervision.
- To coordinate with Finance department regarding Open folios, payment, Posting, PM, Audit queries & Cashiering.
- To action guest feedbacks.
Lead Host- Gallery
Hyatt Place Goa Candolim India
12.2015 - 01.2017
- To promote the new different concept of multi-tasking.
- To Supervise the Entire Gallery Team.
- To handle guest complaints.
- To provide training for staff under their supervision.
- To coordinate with Finance department regarding Open folios, payment Posting, PM, Audit queries & Cashiering.
- To handle Groups, Pre-cons.
- To follow SOP.
- Inventory sorting of Opus Items & Odds & Ends & Collaterals.
- Any other Job assigned by the immediate superior as and when required.
Travel Desk Supervisor
Taj Holiday Village Goa India
01.2013 - 12.2015
- To promote the resort and supervise in order to Achieve guest satisfaction.
- To Supervise Travel Desk operations.
- To handle guest complaints.
- To provide training for staff under their supervision.
- To coordinate with Finance department regarding bills receivable, night Duty & Cashiering.
- Night Auditing.
- To identify the potential guest and coordinate with Him.
- To follow SOP.
- Cost controlling.
- Any other Job assigned by the immediate superior as and when required.
Education
S.S.C -
B.C.N.L High School
H.S.C -
National High School
B.A -
Sampuranad Visvya Vidalya
U.PHospitality English Course -
American Hospitality Academy
E-CAFÉ HOSPITALITY COURSE -
Skills
- OPERA V50, V40, OPERA EXPRESS & OPERA FULL SERVICE & OPERA CONFIG
- MICROS
- FORTUNE EXPRESS IDS V41
- RESERVE – Hyatt Reservation Systems Software
- OTA EXTRANETS
- Good listening skills
- Quick Learner
- Smart working
- Good leadership skills
- Good motivator
- Time Management
- Disciplined
Certification
- Take Care Champion, Marriott International, Asia Pacific
- Internationally Certified Departmental Trainer, Marriott International, W Goa
- HYSTAR DIAMOND, Hyatt Employee Recognition programme, Quarter 2 of 2016
- Best performance in Hotel Pre-Opening Team, Hyatt Place Goa India
Personal Information
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Konkani
References
- Mr. Nazil Sutar, Front office Manager, 9731428801
- Ms. Debolina Mukherji, Operations Manager, 9831256972
Hobbies and Interests
- Travelling
- Adventuring
- Exploring new things
Disclaimer
I do hereby declare that the above given statements are true and correct to the best of my knowledge.
Native Place
Goa, India
Feedback
Excellent Guests Feedbacks on Trip Advisor, Madelia.
Timeline
AFOM
Lemontree Hotels and Resort
05.2024 - Current
Duty Manager
Avataara Resort and Spa
12.2022 - 05.2024
Cluster Hotel Manager
Oyo Goa India
08.2018 - 09.2022
Welcome Desk Shift Leader
W Hotel Goa India (Marriott International)
01.2017 - 03.2018
Lead Host- Gallery
Hyatt Place Goa Candolim India
12.2015 - 01.2017
Travel Desk Supervisor
Taj Holiday Village Goa India
01.2013 - 12.2015
S.S.C -
B.C.N.L High School
H.S.C -
National High School
B.A -
Sampuranad Visvya Vidalya
Hospitality English Course -
American Hospitality Academy
E-CAFÉ HOSPITALITY COURSE -
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