Summary
Overview
Work History
Education
Skills
Certification
Languages
Functionalexpertise
Timeline
Generic
SATISH D

SATISH D

Chennai

Summary

Seasoned program manager with a proven track record in successfully managing operations and delivering impactful projects across various domains, including healthcare operations, financial management, analytics, and software development. Demonstrates expertise in executing organizational strategies, allocating resources effectively, and providing financial oversight to drive operational efficiency and achieve business goals. Proficient in leveraging data analytics and business intelligence to develop meaningful insights that inform decision-making and optimize processes. Skilled in end-to-end program management, including stakeholder collaboration, project planning, and software development lifecycle management, ensuring timely and successful project delivery. Proven ability to streamline workflows, enhance operational performance, and implement innovative solutions tailored to meet organizational needs. Adept at fostering cross-functional collaboration, managing diverse teams, and applying agile methodologies to ensure alignment with business objectives and drive continuous improvement.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Program Manager

LTIMindtree
06.2022 - Current
  • Actively participate in requirement and design meetings with the customer to thoroughly understand project requirements and objectives
  • Develop and present comprehensive strategic plans that outline the necessary roles, responsibilities, and cost estimates for each project work track, ensuring clear alignment with customer expectations
  • Manage PMO-related activities to uphold project governance standards
  • This includes generating regular governance reports and scheduling discussions with leadership and the customer to keep all stakeholders informed and aligned
  • Contribute to strategic meetings aimed at optimizing work tracks
  • Proactively identify opportunities for enhancing efficiency and guide the customer through these improvements, leading to higher project quality and cost savings
  • Collaborate with the delivery manager and onshore counterpart to set up contracts, streamline proposal processes, and ensure that project contracts are structured effectively
  • Oversee resource allocation for project work tracks, ensuring that the right skills and personnel are assigned to each task to maximize productivity and results
  • Identify potential project risks and work with cross-functional teams to develop risk mitigation strategies, helping to minimize project disruptions
  • Monitor and manage project milestones, ensuring that the team adheres to the project schedule and that critical objectives are met on time and within budget
  • Foster strong client relationships by proactively addressing concerns and ensuring that their expectations are met
  • Act as a reliable point of contact for the client
  • Foster collaboration and communication within the web application development team, facilitating a supportive and productive work environment that drives innovation and quality

Deputy General Manager

Cognizant
10.2020 - 06.2022
  • Design, implement and manage complex data structures (canonical models) and analyze systems for insightful outputs
  • Collaborate with analytics practitioners, business analysts and methodologists to design and oversee the development of working prototypes of technical solutions
  • Research, identify and implement new approaches and methods to facilitate operational efficiencies through AI/ML driven cost management and operational benchmarking
  • Identifying Key Actionable Insights digital dashboards for business stakeholders and leadership
  • Maintained multi-layered digital dashboards as reference for a business intelligence platform
  • Partnering and interacting between the business stake holders and senior leadership to ensure active cooperation in identifying analytical needs and generating pull-through of business insights
  • Convening project requirement meetings and preparing project plan requirements including resource and technical assistance
  • Conducted research in developing prototypes and proof of concepts to look for opportunities for developing eloquent data insights
  • Leveraging Analytics Insights for developing automatic triggers and alerts to the team on any abnormalities and business deviations
  • Assisting team in developing predictive modelling on Inventory, productivity and financial data for better decision making
  • Delivered key Healthcare projects in Cognizant including Activity and resource planning in Agile mode

Service Delivery Manager

Cognizant
05.2017 - 09.2020
  • Initiating uniform process and procedures to ensure that customers need is met beyond expectation
  • Assuring all standard compliance are met as per the protocol assigned by Customers and at Organizational levels
  • Responsible for ensuring process delivery was efficient and cost effective
  • Responsible for constantly assessing customer feedback and make necessary improvements on real time manner
  • Provides a managed level of service at budgeted cost to all users
  • Builds and manages aggregate service plan
  • Forecasts medium-term volumes for services managed, in terms of service demand from all sources and capacity units (skill, space, processing, storage, and bandwidth)

Team Manager

Cognizant
01.2012 - 04.2017
  • Managed Provider Services Credentialing) team of 46 members
  • Responsible for client agreed SLA
  • Making sure all line of business is in line with business requirements
  • Initiating client Governance calls on a scheduled basis partnering clients and cognizant internal stake holders
  • Responsible of meeting compliance as required by Cognizant
  • Standards
  • Compliance requirement includes Client Required Security
  • Compliance and Organizational compliance
  • Partnering with clients for identifying process improvements and automation opportunities
  • Have successfully initiated couple of automation projects with client partners

Subject Matter Expert

Accenture
02.2006 - 01.2012
  • Reviewing of Daily Production Dashboard and advice for action plans which gets reviewed by top management and the clients on a daily basis
  • Undergone KT with client on a web conference mode and gone live on high level management reporting
  • Reviewing the Quality Dashboard and discuss the same with the quality teams on a daily basis and evaluate and implement training sessions accordingly
  • Preparation of the monthly process review document which are discussed with the leadership team on the process work through to identify / highlight potential issues
  • Automated manual reports which resulted in time saving and enhancing reporting insights

Team Leader

Accenture
01.2006 - 01.2012
  • Managed Master Data and Service Management team of 14 members
  • Analyze the daily productivity and assigning targets to the team and ensure the same is met / exceeded
  • Ensure that all transactions are completed by the team in an accurate, timely and cost-effective manner
  • Scheduling of calls with client to discuss and to keep the management posted on with the updates & challenges
  • Schedule with the Training department to schedule individual as well as group training sessions
  • Preparation of KPI reports for my team on a monthly basis, which is a very critical reports reviewed by top management
  • Preparation of 3x3 reports for my team on a weekly basis which highlights the flow of volume along with the quality of the work, which gets reviewed by the top management

Team Leader

Nittany (Medical Billing)
12.2003 - 02.2006
  • Processing and maintaining Patient demographics in Billing database
  • Co-ordinate with Medical coders for recording patient charges into database
  • Preparation and Maintenance of Client control logs
  • Furnishing of weekly MIS reports to Management
  • Handling of Client's Work orders and Emails
  • Allocation, Process and verification of patient records through Nittany Administration Tool
  • Monitoring work flow through Process Tracker tool on hourly basis

Audit Assistant

S. Sankaran and Associates Chartered Accountants
01.2000 - 01.2003
  • Verification of Statement of accounts
  • Preparation of Financial statements and finalization of accounts
  • Preparation of Income tax returns and filing the same
  • Preparation of Projected Financial Statements
  • Participated in Corporate audit as an audit assistant
  • Preparation of Tax Planning Assessments
  • Participated in Statutory Audit of Banks and NBFC / Nidhi Companies
  • Reconciliation of Bank Statements

Education

M.Phil - I Class with Distinction

Prist University
01.2010

M.Com - I Class, ICE

University of Madras
01.2002

B. Com - I Class, Regular

A.M. Jain College
01.2000

Skills

  • Business Analytics and Intelligence
  • Data Analysis and Interpretation
  • Strategic Planning and Execution
  • Client Relationship Management
  • Process Optimization and Automation
  • Event planning and execution
  • Cross-functional Collaboration

Certification

Certified Data Engineer, Simplilearn, 24238542, 2020

Languages

English
Tamil

Functionalexpertise

Provider Analytics, Payer Analytics, Operational Metric Analytics, Financial reporting Analytics, Management reporting Analytics, Budgeting and Forecasting, Microsoft Google Studio, Contact Center Analytics

Timeline

Program Manager

LTIMindtree
06.2022 - Current

Deputy General Manager

Cognizant
10.2020 - 06.2022

Service Delivery Manager

Cognizant
05.2017 - 09.2020

Team Manager

Cognizant
01.2012 - 04.2017

Subject Matter Expert

Accenture
02.2006 - 01.2012

Team Leader

Accenture
01.2006 - 01.2012

Team Leader

Nittany (Medical Billing)
12.2003 - 02.2006

Audit Assistant

S. Sankaran and Associates Chartered Accountants
01.2000 - 01.2003

M.Com - I Class, ICE

University of Madras

B. Com - I Class, Regular

A.M. Jain College

M.Phil - I Class with Distinction

Prist University

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