Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SATISH FALKE

Pune

Summary

I am an experienced Back Office Executive with proven success supporting busy business leaders in day-to-day activities. Detail-oriented with excellent communication, coordination, planning and organization skills to promote seamless operations. Maintaining confidentiality in public affairs and documentation to deliver privacy and security. Motivated Back Office Executive skillful in performing key administrative tasks such as research, accounting functions and data analysis. Structured and methodical professional dedicated to responding quickly to requests and providing reliable support to management. Expertise in calender management and bookkeeping and Customer Care Representative with over five years of experience in customer service and support. I have excellent communication skills, both verbal and written and I am skilled in building relationships with customers to provide them with the best experience possible. I am a highly organized person, which helps me to manage multiple tasks efficiently. My biggest achievement has been providing top-notch customer service that resulted in high customer satisfaction ratings. In addition, I have successfully handled escalated customer complaints and provided solutions that satisfied customers and improved relations with the company. My strong problem-solving skills, attention to detail and ability to prioritize tasks make me an ideal candidate for this position.

Overview

1
1
Certification

Work History

Back Office Executive

WNS
PUNE
02.2022 - 08.2022
  • Compiled and maintained records of customer accounts and invoices.
  • Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
  • Processed customer orders accurately and efficiently in accordance with established procedures.
  • Assisted with daily operations such as ordering supplies and maintaining inventory levels.
  • Handled incoming calls from customers regarding inquiries or complaints.

Customer Service Agent

Serco

Customer Service Agent

Minacs

Administration Manager

Idea Store

Administration Manager

Deccan Ias Academy

Customer Service Assistant

Firstcry.com

Administration Manager

Infinity IAS Academy
Pune

Education

Bachelor of Science (BS) -

Dr. Babasaheb Ambedkar Marathwada Universtiy
12.2016

Skills

  • Customer Service
  • Communication Skills
  • Interpersonal Skills
  • Problem-Solving
  • Computer Literacy
  • Empathy
  • Patience
  • Active Listening
  • Data Entry
  • Phone Etiquette

Certification

  • English Typing 40 wpm
  • Marathi Typing 30 wpm
  • Ms-cit Course

Languages

French
First Language

Timeline

Back Office Executive

WNS
02.2022 - 08.2022

Customer Service Agent

Serco

Customer Service Agent

Minacs

Administration Manager

Idea Store

Administration Manager

Deccan Ias Academy

Customer Service Assistant

Firstcry.com

Administration Manager

Infinity IAS Academy

Bachelor of Science (BS) -

Dr. Babasaheb Ambedkar Marathwada Universtiy
SATISH FALKE