Satish Gopalakrishnan

In my current position, I devise and implement sales strategies to enhance Indigo`s passenger revenue from the Middle East Region. This involves managing strategic accounts across various sales channels including TMC and corporate. I am also responsible in handling the Global OTA relationships for IndiGo. Leading team of senior sales managers across the GCC region, I ensure effective supervision of country performance as well as training and improvement plans. In my short stint I have improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.

• Established customer base of 30 Key Trade and corporate accounts totaling $ 2Mn in sales.
• Development of sales strategy based on research of consumer buying trends and market conditions.
• Handling of high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Conduct Monthly/quarterly review with key accounts and identify gaps between budgets and actuals; investigate root cause and implement corrective actions to achieve set targets.
• Educating clients on new products or services to increase customer engagement with brand.

• Managed GSA Operations for Etihad Holidays in India of more than 100 customers across India.
• Worked closely with Country Head TUI and VP EY Holidays for application of all policies, processes, SOP’s, systems and measurement tools to support audit and commercial compliance.
• Designed and implemented business plans and strategies for Etihad Holidays for India Market.
• Updated operational methods and oversaw accounting procedures for improved efficiency.

• Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 20% revenue increase.
• Organized promotional events and interacted with community to increase sales volume.
• Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.

• Developed Corporate Relationships to drive incremental Corporate Revenue.
• Increased sales revenue by 10% for accounts serviced
• Spearheaded relationships with top management of companies to promote Kingfisher as their preferred airline partner
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

• Supervised flight operations during any delay/ cancellation & providing assistance to passengers
• Performed duties in operations like assisting passengers, dealing with mishandled baggage & raising reports for the baggage claims
• Handled logistics operations to provide timely delivery of consignments involving liaising with regulatory authorities and major airlines
• Licensed load and trim officer for A321, A320, A319 and ATR 72-500

• Performed duties of making flight bookings for customers directly calling into Jet Airways
• Pre flight checks and Loads compilation for flights
• Awarded Outstanding Employee for year 2004-05.
• Offered basic technical support for clients on wide range of company products
• Managed 50+ incoming calls each day with utmost professionalism and knowledgeable service