Satish Gupta Kandula
Hyderabad,Telangana
Summary
Looking to secure an Entry Level-II Network Administrator position that will allow for an individual to utilize a strong technical background and exceptional communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
LSM
Astreya
06.2025 - Current
- Delivered end-user IT support for desktops, laptops, and peripherals, ensuring smooth business operations across DSS and LSM environments.
- Resolved Level 1 & Level 2 tickets involving hardware, software, and network issues, consistently meeting SLA timelines.
- Assisted in equipment maintenance and IT asset management, including upgrades, replacements, and troubleshooting of end-user devices.
- Provided on-site and remote technical support, improving incident resolution times and reducing downtime.
- Maintained accurate documentation of IT procedures, troubleshooting steps, and resolutions for knowledge sharing.
Desktop Support Specialist (DSS)
Astreya
07.2023 - 06.2025
- Provided technical support to end users for hardware, software, and network-related issues (Windows, macOS, and Linux environments).
- Installed, configured, and maintained desktop systems, laptops, printers, and peripherals.
- Responded to Level 1 and Level 2 support tickets, ensuring timely resolution and minimal downtime.
- Performed troubleshooting of LAN/WAN connectivity, VPN, and Wi-Fi issues.
- Coordinated with vendors and internal teams for hardware replacements, repairs, and escalations.
- Assisted in new employee onboarding with system setup, access provisioning, and training on IT tools.
- Delivered excellent customer service by actively communicating with users and resolving IT concerns efficiently.
Infrastructure Field Technician
Astreya Supporting Google
06.2023 - Current
- Installing, configuring, and maintaining IDF (Intermediate Distribution Frame) equipment and components.
- Troubleshooting and resolving network connectivity issues in IDF locations.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Doing WIFI survey, Port checking, Hotspot survey requested by end-user.
- Performing regular inspections and preventive maintenance of IDF equipment.
- Managing and organizing cabling infrastructure, including patch panels, switches, and routers.
- Conducting testing and verification of network connections and ensuring proper documentation.
- Providing technical support to end-users for network-related problems and inquiries.
- Collaborating with cross-functional teams to coordinate and execute infrastructure projects, upgrades, and expansions.
- Monitoring and analyzing system performance, identifying areas for improvement, and recommending appropriate solutions.
- Contributing to the development and enhancement of standard operating procedures for infrastructure management
DESKTOP SUPPORT SPECIALIST
Astreya Supporting Google
12.2022 - 05.2023
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to maintain system integrity.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
DESKTOP SUPPORT ENGINEER
Vision Infotech Solutions
06.2020 - 08.2021
- Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
- Assessed operational data and configuration notes to maintain written end-user documentation.
- Tracked hardware assets, ordering equipment to maintain accessible inventory.
- Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
- Performed daily maintenance of computer systems to keep network processes fluid.
- Handled maintenance tasks to promote improved network availability.
Education
Masters - Network Administration
Jetking Training Institutions
08.2022
B.Sc. - Computer Science
GLOCAL UNIVERSITY
05.2020
Maths, Physics, Chemistry
Sri Chaitanya Junior College
02.2017
SSC - undefined
Surya High School
02.2015
Skills
- Technical Skills:
- Installing and configuring operating Systems like Windows7,8,81,10,11
- Assembling hardware components
- Troubleshooting Hardware issues
- Backup and restoring data
- Configuring and exporting
- MS Outlook, IP addressing
- OSI and TCP/IP models
- Networking Devices, color coding
- Linux Skills:
- Installation and configuration of Centos, Ubuntu, Kali
- Managing users and groups
- Editing the Text Files
- Archiving and Copying Files
- CCNA Skills:
- Basic knowledge about Cisco routers, experience in IPv4,IPv6, TCP
- Password setting in cisco routers
- Applying the static routing and
- Dynamic routing (RIP, EIGRP & OSPF)
- Configuring ACL, NAT, Redistribution
- Switches with Turning V-Lan, port Security
Certification
- CCNA 200-301 July -1- 2024 - July-1-2027
- Udemy Certifications
- Cisco - TCP/IP &OSI Network Architecture Models
- Cisco Certified Network Associate Cloud (CCNA Cloud)
- CompTIA Network+ Certification
- Linux Command Line Basics
Languages
Telugu: Native/ Bilingual
English: Full Professional
Hindi: Limited
Hobbies and Interests
Gardening, Watching Movies, Listening Music, Helping to my mother
Competences
- Team Management
- Good at multi-tasking
- Quick learner
- Good communicator
Timeline
LSM
Astreya
06.2025 - Current
Desktop Support Specialist (DSS)
Astreya
07.2023 - 06.2025
Infrastructure Field Technician
Astreya Supporting Google
06.2023 - Current
DESKTOP SUPPORT SPECIALIST
Astreya Supporting Google
12.2022 - 05.2023
DESKTOP SUPPORT ENGINEER
Vision Infotech Solutions
06.2020 - 08.2021
B.Sc. - Computer Science
GLOCAL UNIVERSITY
Maths, Physics, Chemistry
Sri Chaitanya Junior College
SSC - undefined
Surya High School
Masters - Network Administration
Jetking Training Institutions
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