Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
OfficeManager

Satish Ingle

Pune

Summary

A result-oriented professional experience of 14+ years (Help-desk support, Payments team & Banking team).

Managed team of 20+ resources, responsible of their overall growth.

Friendly Deputy Manager committed to creating a positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.

Developed Business Continuity Plans (BCP) and effectively handled escalations related to North America and LATAM region.

Led and managed the successful completion of 4 payment process transitions, involving both third-party providers and internal transfers within JCI,

Acquired practical knowledge through various trainings, transitions and academic projects. Ability to effectively lead a team and motivate staff to do better Soft and hard saving of 20K+ USD per year via process streamlining and process improvement. Experienced professional who has worked and led in areas such as KPI management, SOX compliance, and internal/external audits Big4 Company's

Support AP-Helpdesk Leads in resolving Vendor & Business Plant Associate Queries.

Skilled in examining the problem and undertaking measures for Root Cause Analysis, resolving the issues, and ensuring least occurrence of the same in the future. Collect and Publish overall Daily/Monthly activity report of JCI Payment team (All ERP's).

Always willing to step in and help colleagues who are struggling

Abides by department policies, SOPs and work instruction.

Overview

16
16
years of professional experience

Work History

Deputy Manager of Finance

Johnson Controls India Pvt Ltd
05.2019 - Current
  • Successfully Handled payment process (Lawson 100 and 621) without and any escalations
  • Daily SLA reporting and Sample SOX audits
  • Managing forecasting vs actual activities for JCI-NA payment and banking during Quarter end/as when require by Procurement/Management team (SAP, Lawson, Oracle, Corp, Symix and Ruskin)
  • Single point contact for all JCI-NA internal/external escalations
  • Simultaneously Handover (BAAN IV) and takeover (Lawson) payment process from BBC team to IBC team
  • Creation of SOP for in Lawson Payment process in JCI specified format
  • Make sure update Monthly KPI reporting for JCI-NA with define timeline
  • Perform Monthly Self-assessment for JCI-NA payments
  • Build up BCP to ensure proper back up system within or cross process
  • Ensure validate and execute urgent payments (eGPRs) within Specify timeline
  • Reconcile Weekly/monthly payment for all entities for reporting purpose
  • Successfully Handled transition of Payment process from IBM (BAAN IV ERP) team
  • Ensure follow proper compliance to operational process
  • Managing queries from Invoice processing team and helpdesk team
  • Resolved queries for Bank and accounting team for Monthly reconciliation
  • Perform Month end activity for Lawson entities without any escalations
  • Reconciled vendor statements and take corrective action if any discrepancies Like payment return, void etc
  • Provide training to team members for Lawson entities and reporting purpose
  • Responsible for performing quality check for invoices posted by Invoice processing team (25 invoices or amount more 25K (8%)
  • Experience in SAP & SAP HANA, Oracle R11 & R12 , BAAN LN, BANN IV, Concur and Lawson ERP
  • Worked on Mark invoices as paid for BMG 3rd party vendor and netting to avoid manual intervention to double payment.
  • Submission of 7 project enhancement ideas (5 completed and 2 in progress).
  • Cleared ICP open invoices for NA and LATAM region (streamline and clearing backlogs invoices).
  • Conferred with Vendor/Business each day to maintain current understanding of needs and preferences, resolve issues.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Created reports and analyzed and interpreted data.
  • Provided strategic allocation of resources to various departments and managers in alignment with needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Worked and Lead Quarterly forecasting and cash management with help of treasury\leadership team to ensure all Business units maintain Quarterly budgets.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Reviewed documentation and identified financial discrepancies where applicable

Consultant

Systems plus technologies Pvt. Ltd
04.2017 - 11.2018
  • Handling Vendor Queries, via ticketing tool
  • Invoices processing and Manage business query from plan buyers
  • Ensuring timely responses to vendor queries adhere to SLA – 2 Days
  • Prepared SOPs for production environment smooth day to day operations
  • Managed high-volume workload within deadline-driven environment
  • Resolved average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
  • Tested and shared valued suggestion in user acceptance test (UAT)environment in ERP
  • Verify client data and input it accurately into system within agreed parameters to maintain customer service and quality standards by following client procedures and processes Via Email/Calls.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Supported clients with business analysis, documentation, and data modeling.
  • Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs

Business Analyst

Tech Mahindra Ltd
07.2016 - 04.2017
  • Create JIRA/Services now ticket on behalf of Vendor/Plant associate
  • Assist AP-Helpdesk Team Members in resolving Vendor & Plant Associate Queries
  • Monitored and resolved issues and challenges face by team on day-to-day basis
  • Supervised new trainees and assisted them with new process knowledge
  • Projects
  • Implementation knowledge management application for vendors/Plant associate
  • Part of project “incident management team”
  • FCR Improved by 7 % under process improvement idea.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Developed customized reports, summarizing and presenting data in visually appealing format.

Process Specialist Supervisor

Infosys BPM
09.2007 - 07.2016
  • Validation & Review of booked Invoices prior to payment
  • Ensure Invoices are paid on time & in line with Contractual payment terms & Conditions
  • Addressing queries received from vendors in terms of payments
  • Arranged & Prepared training Schedule for In-Bound & out-Bound Job training for SAP
  • Reviewing the weekly/monthly performance of the team and accordingly suggesting areas of improvement to enhance the process work
  • As SME, Managing team with daily work and scheduled activities on timely basis
  • Skilled in performing multiple tasks simultaneously and completing works under deadline
  • Ensure proper maintenance of Logbook & preparation of Daily progress report
  • Attend Monthly Client review meeting
  • Responsible for people management, engagement & growth
  • Migration of excel sheet-based planner to work force Management (e-WFM) tool
  • Successfully migration of e-WFM tool in 3 processes out of 7 processes
  • Designed and create tracking systems for Vendor/Business escalations
  • FTHR Improved by 18 % under process enhancement project (Prompt & timely payment record)
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Implemented continuous improvement metrics to streamline workflows and reduce waste.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Welingkar University
Mumbai/Pune
2013

B.Com -

College of Computer Science University of Pune
Pune University
04.2006

Skills

  • Ensure proper maintenance of process issue tracker log & Gave briefing to team members
  • Data Collation, Decision-Making Capabilities
  • Scheduling and Coordinating
  • Performance Tracking and Evaluations
  • Able to work in busy, fast moving and target driven production environment
  • Worked on Power BI reporting and understanding of Informatica (Power center)
  • Business Analysis and Plan Projects

Accomplishments

  • I-star Award (Thrice) for Best performance in 2011,12& 14
  • Star Incentives Award for Best customer services in 2017 year
  • Received appreciation from client for imparting Best performer for in 2016-17.
  • Appreciated by client for providing useful and relevant solutions to their issues and queries (multiple times).
  • Used Microsoft Excel to develop Payments tracking (Daily/weekly/Monthly) spreadsheets.

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Marathi
Advanced (C1)

Timeline

Deputy Manager of Finance

Johnson Controls India Pvt Ltd
05.2019 - Current

Consultant

Systems plus technologies Pvt. Ltd
04.2017 - 11.2018

Business Analyst

Tech Mahindra Ltd
07.2016 - 04.2017

Process Specialist Supervisor

Infosys BPM
09.2007 - 07.2016

High School Diploma -

Welingkar University

B.Com -

College of Computer Science University of Pune

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Satish Ingle