SATISH KUMAR

Bangalore

Summary

I have extensive experience as a chat support advisor for Amazon Retail USA, where I successfully resolved customer concerns and issues, consistently earning positive feedback. My expertise includes providing exceptional customer service, managing multiple inquiries, and delivering timely solutions. I developed strong communication, problem-solving, and conflict resolution skills, ensuring customer satisfaction in every interaction. Throughout my role, I demonstrated the ability to handle high-pressure situations while maintaining a high level of professionalism and efficiency.

Overview

years of professional experience

Work History

Senior Representative,advisor II, Chat Support

Concentrix Daksh Services India Private Limited

Gurugram

07.2021 - 07.2025

Role: Worked as a chat support advisor for Amazon Retail USA.
Key Responsibilities: Addressed customer concerns and resolved issues related to orders, products, and services.
Performance: Consistently ranked as a top performer, known for delivering effective solutions, and excellent customer service.
Customer Feedback: Received high praise from customers, with many providing positive responses and ratings.
Skills: Developed strong communication, problem-solving, and empathy skills to ensure customer satisfaction.

Education

MCA - Computer Science

Indira Gandhi National Tribals University

Annupur, MP

05-2021

Bachelor of Science - Chemistry

Lalit Narayana Mithila University

Darbhanga, Bihar

05-2017

Senior Secondary (10+2) - PCM

Jawahar Navodaya Vidyalaya

Begusarai, Bihar

05-2014

Skills

Customer Service Excellence: Demonstrated the ability to consistently resolve customer concerns and provide exceptional service, leading to positive feedback and high performance
Effective Communication: Utilized clear and empathetic communication to assist customers, ensuring they felt heard and understood throughout their inquiries
Problem-Solving: Applied strong analytical skills to identify customer issues and deliver timely, accurate solutions while maintaining a positive customer experience

Time Management: Managed multiple customer inquiries simultaneously while adhering to performance targets, ensuring quick and efficient responses
Conflict Resolution: Handled challenging customer situations with patience and professionalism, diffusing tension and finding satisfactory resolutions

Languages

Hindi

First Language

English

Intermediate (B1)

Affiliations

In my free time, I enjoy immersing myself in books, which allow me to expand my knowledge and explore new perspectives. I also have a passion for playing cricket, a sport that helps me stay active while fostering teamwork and discipline.

Timeline