Satish Kunaparaju
Hyderabad
Summary
Strong operations leader with extensive experience, excelling in strategic planning and process optimization. Proven track record in driving operational excellence and enhancing client relationships. Skilled in ERP tools and compliance management, I foster team development and cross-functional collaboration to achieve organizational goals and deliver impactful results.
Overview
28
28
years of professional experience
Work History
Director, Order Management & Billing Operations
Clarivate (Former IPS Division of Thomson Reuters)
12.2016 - Current
- Joined Clarivate during its spin-off from Thomson Reuters, starting as a Manager and advancing to Senior Manager of Operations, before being promoted to Director of Operations—reflecting a clear trajectory of leadership growth and a strong track record of operational excellence
- Led the successful setup of Hyderabad O2C (Order to Cash) operations in 2016, while supporting P2P (Procure to Pay) and R2R (Record to Report) functional leaders in establishing their teams locally.
- Currently I oversee global Order Management and Billing operations, driving operational management, system improvements, and process enhancements to optimize efficiency.
- Collaborate closely with Sales teams to design and implement workflows aimed at enhancing the customer experience.
- Ensure strict adherence to business compliance and regulatory requirements across all operational activities.
- Lead and successfully deliver key strategic projects, introducing innovative resource allocation and strategic planning initiatives.
- Utilize industry expertise and professional networks to strengthen client relationships and drive business growth.
- Proactively report operational issues to senior leadership with detailed analysis and recommended actions.
- Expertise in operations and project management, solution design and implementation, strategic planning, analytics, compliance, and risk management to support organizational objectives and mitigate operational risks.
- Served as the Hyderabad Site Leader, managing site operations by coordinating with regional and global leaders on hiring, IT support, facilities management, employee engagement, internal compliance, corporate social responsibility, and other site-related functions.
Manager, India Business Operations
Thomson Reuters
10.2007 - 11.2016
- Joined as a Team Lead for Collections & Cash Applications, leading a successful team ramp-up and process transition during the initial phase.
- Promoted to Assistant Manager and subsequently to Manager, taking full responsibility for end-to-end O2C operations, including Order Management, Billing, and Cash Applications.
- Spearheaded strategic projects such as bank consolidation and system enhancements to improve process efficiency and accuracy.
- Led multiple initiatives involving process migrations, system integrations, and entity consolidations to streamline operations and support business growth.
- Managed the third-party service provider relationship when operations were outsourced to Genpact, ensuring adherence to Service Level Agreements (SLAs) and Statement of Work (SOW) commitments.
- Oversaw Genpact’s service delivery metrics, conducted regular performance reviews, and ensured high-quality operational outputs.
- Acted as a key stakeholder in cross-functional projects, aligning operational strategies with organizational goals and driving continuous improvement.
Sr. Business Process Consultant
Honeywell Technology Solutions (HTS)
06.2004 - 07.2007
- Managed a portfolio of 1,400+ customer accounts, reducing past due balances and credit issues to improve cash flow.
- Assessed creditworthiness using cross-functional inputs, E-RAM reports, and financial tools to support credit limit decisions.
- Negotiated payment plans for overdue accounts, enhancing payment compliance and reducing delinquencies.
- Reconciled accounts, resolved billing disputes, and coordinated with Cash Services for accurate payment applications.
- Led a team of six, providing performance oversight, mentorship, and process support.
- Partnered with leadership to align team efforts with sales trends, brand strategies, and business goals.
Credit Analyst
Dell International Services
01.2003 - 06.2004
- Managed Dell Preferred Accounts, focusing on clients under Dell Financial Services, and served as a key liaison among customers, sales teams, credit managers, and regional managers.
- Conducted credit evaluations, financial reviews, and risk assessments to support credit limit decisions and ensure sound credit practices.
- Handled soft collections by reviewing overdue accounts, sending dunning notices, placing orders on hold, and negotiating payment arrangements.
- Resolved customer and client escalations promptly and professionally, maintaining strong client satisfaction and operational efficiency.
- Analyzed financial statements and credit data to evaluate risk exposure and make informed recommendations on account management.
Documentation In-Charge
Vyajayanthi Drugs & Pharma Ltd.
01.1997 - 12.2002
- Prepare and manage comprehensive export documentation for outbound shipments, ensuring compliance with regulatory and client requirements.
- Generate accurate shipping tags for packed units to maintain traceability throughout the shipping process.
- Collaborate with suppliers to obtain, verify, and follow up on commercial invoices and billing documents.
- Coordinate with shipping agencies to arrange pickups, bookings, and confirm shipment details.
- Work closely with the Quality Control Board to ensure products meet export standards and regulatory compliance.
Education
Bachelor of Commerce -
Andhra University
Skills
- Strategic Planning & Execution
- Team Leadership & Talent Development
- Cross-functional & Stakeholder Collaboration
- Operational Excellence & Process Optimization
- Program & Project Management
- Performance Metrics & KPI Management
- Risk & Compliance Management
- ERP Tool Proficiency (Sales Force, Oracle, Zuora, NetSuite, SAP, Workday)
- Order to Cash (O2C), P2P & R2R Process Oversight
- Shared Services & SLA Governance
- Client & Vendor Relationship Management
- Organizational Development & Employee Engagement
Timeline
Director, Order Management & Billing Operations
Clarivate (Former IPS Division of Thomson Reuters)
12.2016 - Current
Manager, India Business Operations
Thomson Reuters
10.2007 - 11.2016
Sr. Business Process Consultant
Honeywell Technology Solutions (HTS)
06.2004 - 07.2007
Credit Analyst
Dell International Services
01.2003 - 06.2004
Documentation In-Charge
Vyajayanthi Drugs & Pharma Ltd.
01.1997 - 12.2002
Bachelor of Commerce -
Andhra University
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