Satish Lodhi
Retail Senior Sales Associate
Shivpuri MP
Summary
Dynamic professional with extensive experience at Reliance Retail, excelling in customer service and team supervision. Proven track record in enhancing customer satisfaction and retention through effective problem-solving and relationship management. Skilled in performance management and operations management, driving results and fostering a high-performing team environment.
Overview
2026
2026
years of professional experience
Work History
Department Manager/Floor Manager
Apparel Group
Senior Customer Service Associate
Reliance Retail
09.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
- Provided consistently high-quality support via phone, email, chat, or social media channels as needed per individual cases.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
Education
B.Tech - Engineering
Vaishnavi Institute of Technology And Science Bhopal
Bhopal, India 04.2001 -
Intermediate -
Govt. Higher Secondary School No.2 Shivpuri
Shivpuri, India 04.2001 -
High School -
Maharana Pratap Higher Secondary School
Shivpuri, India 04.2001 -
Skills
Team supervision
Customer service
Sales reporting
Performance management
Decision-making
Time management
Cost planning
Employee scheduling
Employee management
Problem-solving
Staff management
Work planning and organization
Business development and planning
Relationship building and management
Operations management
Timeline
Senior Customer Service Associate
Reliance Retail
09.2021 - Current
B.Tech - Engineering
Vaishnavi Institute of Technology And Science Bhopal
04.2001 -
Intermediate -
Govt. Higher Secondary School No.2 Shivpuri
04.2001 -
High School -
Maharana Pratap Higher Secondary School
04.2001 -
Department Manager/Floor Manager
Apparel Group