Dynamic Shift Coordinator at HTC Global Services with a proven track record in team leadership and performance enhancement. Expert in scheduling and resource allocation, I successfully improved operational efficiency and employee satisfaction. Skilled in staff training and development, I fostered a collaborative environment that drove productivity and met challenging goals.
Overview
19
19
years of professional experience
2
2
Certifications
1
1
Language
Work History
Shift Coordinator
HTC Global Services (India) Private
02.2012 - Current
Monitored inventory levels, ensuring adequate supplies were available for uninterrupted operations during shifts.
Assisted management in identifying areas of improvement within the facility, leading to increased productivity and overall success.
Set challenging goals and helped team work together to accomplish all objectives.
Coordinated cross-departmental collaboration for seamless operations during shifts.
Monitored and improved performance of teams and individual employees.
Delegated tasks to team members and assessed compliance.
Participated in hiring decisions, conducting interviews, and evaluating potential candidates to ensure appropriate staffing levels were maintained on each shift.
Enhanced employee satisfaction, providing timely feedback and recognition for outstanding performance.
Streamlined communication between team members for more efficient problem-solving and decisionmaking.
Developed strong working relationships with peers from other departments to facilitate smooth interdepartmental coordination during shift transitions or special projects.
Provided regular updates to senior management regarding shift performance metrics, identifying trends or concerns that needed attention or remediation efforts.
Trained new employees and delegated daily tasks and responsibilities.
Consistently enforced company policies and procedures while remaining sensitive to individual needs of staff members when addressing disciplinary matters or resolving conflicts.
Interpreted management directives, performed daily assignments, and completed special projects.
Improved shift efficiency by developing and implementing effective scheduling practices.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Leader
Sudarsanam Associstes
06.2008 - 01.2012
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Optimized resource allocation, ensuring projects were delivered within budget and scope.
Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Associate
Quality Inn Aruna Hotel
07.2007 - 05.2008
Worked as Associate in Food and Beverage Department.
Education
MBA - Human Resources Management
University of Madras
Chennai
04.2001 -
Bachelor of Science - Hotel And Catering Management
Jaya College of Arts And Science
Chennai
04.2001 -
Skills
Multitasking proficiency
Scheduling and planning
Workplace safety
Team building expertise
Staff training and development
Team development
Budgeting and cost control
Decision-making capacity
Team leadership
Team motivation
Problem-solving
Goal setting and tracking
Staff supervision
Production reporting
Certification
DCA
Interests
Sports
Social Media
Timeline
Shift Coordinator
HTC Global Services (India) Private
02.2012 - Current
Team Leader
Sudarsanam Associstes
06.2008 - 01.2012
Associate
Quality Inn Aruna Hotel
07.2007 - 05.2008
DCA
05-2002
MBA - Human Resources Management
University of Madras
04.2001 -
Bachelor of Science - Hotel And Catering Management