Hi, I’m
SATISH MENON
Summary
Strategic Assistant Vice President with a proven track record of driving business growth and achieving operational excellence. Experienced in leading cross-functional teams and implementing effective strategies that deliver results. Skilled in managing complex projects and optimizing financial performance through analytical problem-solving and decision-making. Committed to delivering exceptional outcomes and driving organizational success.
Overview
24
years of professional experience
Work History
Axis Bank
Assistant Vice President
07.2023 - Current
Job overview
- Enhanced client like (ITC, Bayer, Airtel Payment Banking, ABIS etc.) satisfaction by fostering strong relationships and providing exceptional account management services.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of client relationship management.
- Streamlined communication channels by implementing customer relationship management software, resulting in improved response times.
- Utilized CRM software effectively to track client interactions, enabling more informed decision-making regarding sales opportunities and relationship management strategies.
- Developed long-term, mutually beneficial partnerships with key clients through strategic relationship management initiatives.
- Contributed to positive workplace culture by fostering strong relationships with coworkers and management.
- Spearheaded corporate partnerships initiatives, cultivating mutually beneficial relationships that advanced organizational objectives.
- Interacted with corporate vendors, upper management and peers.
HDFC Bank
Senior Manager - Operations and Fin Inclusion
11.2011 - 07.2023
Job overview
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Represented organization to governmental agencies (Department of Financial Services).
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Motivated team members and devised strategies to improve workflow.
- Delegated work to staff, setting priorities and goals.
- Supervised, assisted and coached other operations managers.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding to Senior Management and Other stakeholders.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Enhanced business relationships by overseeing effective employee and supervisor training.
- Executed successful compliance monitoring and risk assessment programs.
- Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
- Reviewed Corporate and Vendor issues, company processes and other operational areas to check compliance.
- Oversaw Vendor Payout and Regulatory related compliance operations by organizing correspondence, reports and internal audits.
- Followed company's strict rules and procedures to maintain data integrity and confidentiality.
- Used exemplary communication and interaction skills to build strong working relationships with partners, employees and clients.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Collaborated with cross-functional team members to build and execute development plans.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and led process improvements to optimize operations and reduce costs.
- Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays..
- Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Inspected completed work to drive quality, timeliness and company standards.
- Worked cross-functionally Product, IT and finance departments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reconciled various accounts and reviewed reconciliations prepared by others.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
DEVELOPMENT CREDIT BANK
Executive-Operations
05.2010 - 11.2011
Job overview
- Proactively identified and solved complex problems impacting operations management and business direction.
- Ensure Corporate Salary of Clients Staff is credited on the respective day as and when the same is credit to our Treasury Account
- Coordinating with Vendor for retrieving Physical Document as requested by the Branch or Legal Department for
- Consistent follow-up with the Vendor to retrieve the physical document with in the TAT adhered as per the Process
- Publishing Retrieval MIS to seniors on fortnightly basis to let them know about the current status of the cases pending with Vendors wherein actions need to be taken
- Making necessary Amendment in the Customer Information Database with respect to there unique ISA (Identification, Signature and Address Proof) Communication Address, Signature Change, Pan Card Detail and Nomination Detail.
- Communicated with departmental leaders to identify and solve daily operations issues.
- Managed ad hoc requests for business reports, supporting strategic decision-making.
IRON MOUNTAIN INDIA PVT LTD
Assistant Manager
10.2007 - 05.2010
Job overview
- Operations and Presales Activity accountable for 91 clients to ensure their Operational Related Problems and Queries are resolved on day-to-day basis also ensuring service within TAT as defined in SLA.
- Ensuring all escalation are resolved and update the actions taken
- Planned various product configurations to meet diverse customer needs.
- Discussed equipment needs with customers and engineers to determine system requirements.
- Researched and identified potential customers.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Designed supply chain solutions to meet client requirements within inventory, supply and demand models.
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Configured and delivered customer demos and onsite user workshops.
- Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
ICICI HOME FINANCE CO LTD
Senior Executive
05.2004 - 10.2007
Job overview
- Tabulated MIS pertaining to number of request and service processed and publication it to Senior Management on daily basis
- Performance of the Department and publication of MIS to Senior Management on Monthly Basis
- Vendor Sigma Score MIS in Tabulated and Graphical Form and publication of MIS to Vendor and Senior Management to know the performance score achieved by the various Vendors providing service to firm on Monthly Basis
- Verification and Reconciliation along with tracking of Bills and Invoices pertaining to different Vendors and ensure the same is been send to Account.
- Consistent follow-ups for the resolution of problematic cases with Branch and other internal affairs of the Department
- Ensure that cases are being processed on First in First out Basis.
DELTA SERVICES (INDIA) LTD
Process Leader
08.2000 - 05.2004
Job overview
- Acknowledgement of Original Property Documents dispatched to ROPS by Branch
- Involved in checking and verification of post disbursal documents as per Legal Report and updating the documents in System
- Ensured adherence to policy in respect to process and discipline by staff
- Highlighting System Issues & other Process related issues to Superiors time to time
- Recruitment & Rotation of Staff
- Coordinated with Branches & other internal affairs of the Department
- Resolving Problematic cases within
- TAT time with adherence to Operation Policy
- Conducted Tests for DEOâs & Team Leaders and designed process flow with respect to projects, Operation
- Process etc
- Achievements:-
- Recognition and Rewards were achieved from HDFC Bank for successfully completion of various Projects and
- Process streamline undertaken like Generation of LAD Six Month in advance in 1stfQuarter of FY 15-16 and Silver
- Award for successfully driving Payout Process during the Pandemic FY 19-20
- Successfully Tested and Launched the Software âFINONEâ Rolled by the Bank for which Awarded by Executive
- Director Mrs
- Chanda Kochhar
- Achieved recognition as the Best Employee in the fiscal year 2006-2007 for efficient service.
Education
Model College Of Commerce
Bachelor of Commerce from Financial Accounting And Auditing
04.2001
University Overview
- Completed coursework in Data Protection Officer from Tsaaro Academy in Feb 2022.
Skills
- Data-Driven Decision-Making
- Reporting Management
- Operations Planning
- Cross-Functional Team Leadership
- Scheduling and Coordinating
- Problem Resolution
- Team Leadership
- Documentation and Reporting
- Cross-Functional Communication
- Customer Relationship Management
- Interpersonal Relations
- Decision Making
- MS Office
- Professional and Courteous
- Process Improvement
- Customer Service
Additional Information
- ACADEMIA, Bachelors of Commerce, 2001 â Mumbai University.Online Courses:-â- Certificate of Completion from Tsaaro Academy in DATA PROTECTION OFFICER Dated 06-02-22.
Timeline
Assistant Vice President
Axis Bank
07.2023 - Current
Senior Manager - Operations and Fin Inclusion
HDFC Bank
11.2011 - 07.2023
Executive-Operations
DEVELOPMENT CREDIT BANK
05.2010 - 11.2011
Assistant Manager
IRON MOUNTAIN INDIA PVT LTD
10.2007 - 05.2010
Senior Executive
ICICI HOME FINANCE CO LTD
05.2004 - 10.2007
Process Leader
DELTA SERVICES (INDIA) LTD
08.2000 - 05.2004
Model College Of Commerce
Bachelor of Commerce from Financial Accounting And Auditing
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