Summary
Overview
Work History
Education
Skills
Websites
Interests
Accomplishments
Certification
Timeline
Generic
Satish Nanabhau Patil

Satish Nanabhau Patil

Team Leader
Dhule

Summary

Results-driven BPO Center team leader with 13 years of experience in dynamic, high-pressure environments, specializing in process and people management. Recognized for exceptional presentation and communication skills, effectively engaging diverse audiences to drive optimal outcomes. Proven ability to swiftly identify and resolve challenges, fostering a collaborative atmosphere that enhances team performance and client satisfaction. Committed to continuous improvement and achieving excellence in all aspects of operations.

Overview

12
12
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Data Analyst

Datamatics Global Services
10.2013 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.

Supervisor

Datamatics Global Services
02.2015 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Team Leader

Datamatics global service LTD.
10.2020 - Current
  • I have work in various projects like – TATA AIA DST, Future Generali life insurance, Axis bank, ICICI bank, United way. I am managing the project data flow as per TAT.
  • Role
  • Release MIS on daily basis for production report with user base.
  • Interact with customer through various way, in person, by telephone, email, regular mail or on whatsApp.
  • Basically to handle general question and complaints, but some time have to deal with specific problems so should be specialized.
  • Maintain a data base of information of all the prepared records about the customer.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

B.A. -

Jalgaon Univ.
01.2013

H.S.C. - undefined

Nashik Board
01.2010

S.S.C. - undefined

Nashik Board
01.2008

Skills

Team supervision

Teamwork and collaboration

Work planning

Team motivation

People management

Client service

Quality improvement

Problem-solving

Websites

Interests

READING
SPORTS
SWIMMING

Accomplishments

  • Merit Award, company 2017-12-01
  • In 2018 Merit Award received from company.
  • Sport Awards, company
  • Received 2 times Sport Awards from company.

Certification

P & C certification

Timeline

P & C certification

04-2025

STEM program

03-2024

Email Etiquete

01-2024

Get Set Grow certification

05-2023

Team Leader

Datamatics global service LTD.
10.2020 - Current

Supervisor

Datamatics Global Services
02.2015 - Current

Data Analyst

Datamatics Global Services
10.2013 - Current

H.S.C. - undefined

Nashik Board

S.S.C. - undefined

Nashik Board

B.A. -

Jalgaon Univ.

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