Summary
Overview
Work History
Education
Skills
Timeline
Generic
Satish Narayanan

Satish Narayanan

Chennai

Summary

Over 25 years of extensive experience in software development, support, and services, I have had the privilege of contributing to diverse roles spanning services, research and development, global support, and partner engagements. Experienced leader in product design, development, delivery, and implementation of banking solutions utilized by top financial institutions. Chosen for global leadership team, successfully orchestrating large teams across development, delivery, and global client support, fostering excellence in software solutions.

Overview

27
27
years of professional experience

Work History

SVP - Technology Development

Temenos India Pvt Ltd.
01.2020 - 05.2025
  • Aligned technical initiatives with strategic business objectives through collaboration with CTO and Product Managers.
  • Coordinated strategic planning sessions to establish development priorities and optimize resource allocation.
  • Drove cross-functional design discussions to evaluate emerging technologies and accelerate innovation in product development.
  • Managed end-to-end project planning, ensuring timely execution of releases and key milestones across teams.
  • Delivered product demonstrations and technical consultations, providing technical leadership in sales enablement activities.
  • Provided ongoing client support and technical guidance for successful product implementation and satisfaction.

Head of Global Support

Temenos India Pvt Ltd.
01.2017 - 12.2019
  • Spearheaded project and production support operations globally, ensuring seamless service delivery.
  • Established and led regional support teams in seven markets through strategic hiring initiatives.
  • Collaborated with sales teams to finalize support contracts, optimizing agreement terms.
  • Developed value-added service packages that improved customer experience and generated revenue.
  • Transformed customer satisfaction metrics by enhancing support processes, raising Net Promoter Score from 5.0 to 6.9.
  • Managed cross-regional standardization of support protocols to ensure consistent service quality.

VP - Product and Customer Support (PACS)

Temenos India Pvt Ltd.
01.2015 - 12.2016
  • Managed customer support operations for wealth management and retail banking, ensuring high service standards.
  • Relaunched customer support portal to improve service delivery and operational efficiency.
  • Developed structured training programs for new team members, reducing onboarding time.
  • Facilitated seamless transitions during client projects and go-lives while maintaining service quality.

Regional Delivery Head, CSD, Europe, Americas

Temenos India Pvt Ltd.
01.2010 - 12.2014
  • Directed client-focused development initiatives across European and American portfolios, ensuring tailored solutions for local markets.
  • Collaborated with clients and project teams to define project scope and align stakeholders.
  • Partnered with sales organizations for discussions on resales and Requests for Proposal (RFP).
  • Coordinated with technical teams to produce competitive and precise proposals.
  • Oversaw financial management, including budget planning, cost control, and invoicing with finance teams.
  • Ensured successful project delivery by managing timelines, quality standards, and client expectations throughout lifecycle.
  • Demonstrated effective cross-functional coordination while prioritizing high-quality custom solutions within budget and time constraints.
  • Clients included ABN AMRO, Raiffeisen Bank, Canadian Western Bank, APAP, FICOSA.

Technical Lead/Delivery Manager, TAM

Temenos India Pvt Ltd.
05.2006 - 12.2010
  • Launched TAM department to focus on custom software developments for Temenos clientele.
  • Transitioned roles from Technical Lead to overseeing T24 project delivery as Technical Manager.
  • Led design, development, and delivery processes to ensure high-quality outputs.
  • Conducted hiring and training sessions, steering design dialogues and planning initiatives.
  • Delivered periodic stakeholder briefings to maintain project transparency.
  • Crafted custom Transact developments and Europe-specific software packages like SEPA and Interact.
  • Served esteemed clients such as Bank Leumi, ABN AMRO, Garanti Bank, Raifaisen Bank, National Bank of Greece.

Architect/Technical Role

Temenos India Pvt Ltd.
09.1998 - 12.2005
  • Started as software engineer for Transact (aka GLOBUS), I was working implementation projects in Sri Lanka 2 years.
  • The project gave me a experience in banking domain and operations, in key areas such as Teller, Forex, Trade Finance, Lending.
  • After successful roll out across 4 branches, worked in research and development at Hemel, UK to migrate transact from UniVerse to TAFC.
  • This project helped me get a deep understanding of the systems and transact working.
  • Over the next 4 years years, I did a benchmark, implemented at TAFC sites (early adopters), prepared best practices and configurations and setup a support/maintenance desk for TAFC implementation.

Education

PG Program - ML and AI

University of Texas
Austin
12.2025

EPGM -

MIT Sloan
Boston
01-2014

BE -

Annamalai University
01-1997

Skills

  • Temenos TRANSACT
  • Temenos Technology platform (TDH, Microservices, Outbox, etc)
  • Managing engineering teams
  • Operations management
  • Program management
  • Transformation management
  • Support and maintenance operation

Timeline

SVP - Technology Development

Temenos India Pvt Ltd.
01.2020 - 05.2025

Head of Global Support

Temenos India Pvt Ltd.
01.2017 - 12.2019

VP - Product and Customer Support (PACS)

Temenos India Pvt Ltd.
01.2015 - 12.2016

Regional Delivery Head, CSD, Europe, Americas

Temenos India Pvt Ltd.
01.2010 - 12.2014

Technical Lead/Delivery Manager, TAM

Temenos India Pvt Ltd.
05.2006 - 12.2010

Architect/Technical Role

Temenos India Pvt Ltd.
09.1998 - 12.2005

PG Program - ML and AI

University of Texas

EPGM -

MIT Sloan

BE -

Annamalai University

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Satish Narayanan