

Dynamic professional with extensive experience at IBM India Pvt Ltd, excelling in team management and invoice processing. Proven track record in enhancing service quality and stakeholder satisfaction while leveraging SAP HANA expertise. Adept at fostering collaboration and driving continuous improvement in high-pressure environments.
• Lead and manage a team of Accounts Payable professionals, ensuring effective workload distribution and adherence to daily, weekly, and monthly targets.
• Plan and monitor team attendance, leaves, and backups to ensure uninterrupted business operations.
• Set clear expectations for quality, productivity, SLA, and TAT, and regularly track individual and team performance.
• Act as the first-level escalation point for operational, payment, invoice, and supplier-related issues.
• Conduct regular team meetings and performance reviews to address challenges, provide guidance, and share process updates.
• Coach and mentor team members on SAP processing, payment execution, compliance requirements, and internal controls.
• Drive cross-training and knowledge transfer initiatives to build multi-skilled resources and operational backups.
• Review team output for accuracy, duplicate checks, and audit compliance before payment execution.
• Support team development by identifying training needs and improvement areas, and implementing corrective actions.
• Motivate the team to maintain high service quality and stakeholder satisfaction, especially during peak periods and critical deadlines.
• Ensure timely update of trackers and reports by the team and validate data accuracy before management submission.
• Foster a collaborative and accountable team environment, promoting ownership, compliance, and continuous improvement.
• Executed write-offs for unclaimed invoices aged over two years in compliance with company policy.
• Maintained and updated Accounts Payable process and internal control documentation in line with company standards and regulatory requirements.
• Performed quality and duplicate invoice checks to ensure accurate and risk-free payments.