Summary
Overview
Work History
Education
Skills
Language
Internship & Projects
Personal Information
Hobbies and Interests
Timeline
Generic

Satish Pandey

Pune

Summary

Seeking a responsible position in an organization, which gives me a chance to improve my knowledge, enhance my skills and enable me to strive towards the overall development of the organization. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

4
4
years of professional experience

Work History

Senior Associate

Tech Mahindra
Pune
05.2021 - Current
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Analyzed data and created reports for senior management.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Maintained positive working relationship with fellow staff and management.
  • Greeted guests and vendors to assist in navigating space.
  • Monitored office services mailbox for business support needs and requests.
  • Encouraged and improved cross-department internal communication.

Amazon
Pune
07.2020 - 05.2021
  • Managed complex customer accounts requiring special attention or escalation.
  • Developed strategies for increasing customer satisfaction scores over time.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Assisted customers with product selection, order placement, billing questions, and returns.

Education

Bachelor of Computer Science - Computer Science

MIT College
Alandi
06-2022

HSC -

BJS Jr College
04-2019

10th(SSC) -

S.S.E.M.S School
01.2017

Skills

  • MS-Office, Excel
  • C, C
  • HTML, JAVA, JAVASCRIPT
  • PHP
  • Team Leadership

Language

English, Hindi & Marathi

Internship & Projects

  • Completed 6 months internship with MIT DISTANCE SCHOOL EDUCATION
  • Completed mini project on Traffic Management System
  • Completed project on Online Book Store

Personal Information

  • Date of Birth: 24/01/2002
  • Gender: Male
  • Nationality: Indian

Hobbies and Interests

  • Riding bikes and cars
  • Playing Cricket and Kabaddi
  • Listening Music

Timeline

Senior Associate

Tech Mahindra
05.2021 - Current

Amazon
07.2020 - 05.2021

Bachelor of Computer Science - Computer Science

MIT College

HSC -

BJS Jr College

10th(SSC) -

S.S.E.M.S School

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Satish Pandey