SATISH S
Chennai
Summary
Aspiring for middle/management level assignments in Operations Management,Banking Operations, Relationship Management, Transaction processing with a reputed organisation.
Offering over 16 years of experience in the field of Banking Operations, I am currently associated with Standard Chartered Bank, Bangalore, as Senior Manager, Global Banking Operations Qualified Bachelor of Commerce from Guru Nanak College, Chennai. Proven track record of in Swift Payments, International Fund Transfer Investigations, local and foreign currency transfers. Demonstrated abilities at addressing queries and concerns from customers regarding accounts, service fee, bank statement and product details. Skilled in providing effective training to banking professional on customer services, sales techniques and banking guidelines. A strong team leader with excellent communication, analytical, problem solving and interpersonal skills.
Competent in reviewing the day to day delivery work ensuring robust development and process implementation identified project/delivery risk arising and working on risk mitigation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager- Business Solutions
Standard Chartered Bank
06.2008 - Current
- Investigating exception items and resolved complex money transfer inquiries received via SWIFT, CHIPS, fed, phones, and E-mails etc., Ensuring minimal losses for the bank and customers satisfaction
- Corresponding with domestic and international banks, overseas representative offices, and customers to confirm payment details and instructions.
- Responsible for effectively managing time for multiple cases of varying difficulty as well as utilizing internal & external resources required for the timely resolution
- Providing assistance to Branch Managers in the daily operations of the branch; leading a team of service professionals to provide excellent customer service and to achieve business goals
- Maintaining positive relationship with potential and existing customers for new business opportunities; understanding customer needs and recommend appropriate product and services
- Monitoring branch operational activities and provide necessary feedback and encouragement to staff to optimize the service; analyzed various processes/applications and recommended process modifications
- Processing loan applications and financial transactions for customers as well as assisting in opening new accounts and marketing banking products and services
- Processing payments for compensation to minimize the volume of the work in Wire Transfer dept
- Corresponding with compliance unit (OFAC) to resolve blocked and rejected transactions for compliance with Anti-Money (AML) regulations
- Collaborating with peers and managers in the immediate area as well as other departments to help them achieve goals for investigations, compensation and balance related issues
- Investigating outstanding items to determine if payment was made in order to reconcile or make any necessary adjustments to items; shifting roles easily to cover a multitude of positions such as Wire Transfer, and others
- Transferring funds to and from various general ledger and customer accounts; processing payments accordingly (IFT, CHIPS, Fed, Swift)
- Monitoring officer / senior officers work allocation to ensure that cases are actioned in a timely manner
- Ensuring all reports pertaining to institutional services department as applicable are completed and submitted within the stipulated time
- Accountable for continuous Kaizen Idea contributor for Process Improvement
- Efficiently received the following awards: Responsibility Icon Award in 2014 for handing high volumes, Spot & Cash Award in 2014 for handling high volumes, without errors & managing the team well on the absence of managers and timely submission of KCSA reports, Best Team Icon Award in 2014 for performing high volumes in Verification and Helping the team members during application upgrade of CERS, Icon Award in 2013 for best customer service in solving all types of queries and also for the best rapport with the Korean clients
- Leading, directing and manging the divisions of client Onboarding and Maintenance across Bangalore and Chennai.
- Ensuring consistent delivery of high quality service to the clients and meeting objectives set by the company using allocated available resources.
- Supervising client Onboarding process is performed in an error free, transport manner, in accordance with the laid process.
- Maintaining effective working relationships with business and technology stakeholders.
- Working directly with senior management on employee recognition, personal development and annual performance reviews.
- Administering employee performance to ensure efficiency in operations and meeting of individual and group targets.
- Managing stakeholders with minimum escalation and contributing towards client servicing within agreed SLA.
- Managing a 13 member team under my reporting.
- Engaged in multiple system enhancements related to SCI application.
- Actively engaged with system owner during CLMApps and CRMx migration during 2022 and 2023.
- Played a vital role during system transition from Ecdd+ to client central during 2022.
Education
Bachelor of Commerce -
Guru Nanak College
Chennai01.2008
Skills
- Banking Operations
- Funds Transfers (SWIFT)
- Treasury (FX) Operations
- Payment Investigations
- System Migration
- Transaction Processing
- Internal & External Audits
- SWIFT Messages
- Payment Routing
- AML
- Training & Development
- Team Management
- Client Onboarding and Maintenance
Certification
- Successfully received Global Investigation Certification from Excel Global Investigation School certification.
- Certified diploma in Banking with University of Madras.
Languages
English
Tamil
Malayalam
Onsite Assignment
Supported the UAE command Centre on the AEDFS project for SCB Dubai., The project is based on the Sanctions and AML activities. Project covers the criteria of eliminating and filtering the compliance transactions., Assisting the management in analyzing and approving the alerts in CSAM., Generating MIS for work allocation for the team, analyzing the same and allocating the work accordingly., Presented the work to the New York regulators of the work done for a 5 member Auditing regulators.
Personal Information
Date of Birth: 01/04/88
Professional Synopsis
Offering over 7.5 years of experience in the field of Banking Operations; currently associated with Standard Chartered Bank, Bangalore as Team Leader - Global Investigations., Qualified Bachelor of Commerce from Guru Nanak College, Chennai., Proven track record of in Swift Payments, International Fund Transfer Investigations, local and foreign currency transfers., Demonstrated abilities at addressing queries and concerns from customers regarding accounts, service fee, bank statement and product details., Skilled in providing effective training to banking professional on customer services, sales techniques and banking guidelines., A strong team leader with excellent communication, analytical, problem solving and interpersonal skills.
Timeline
Manager- Business Solutions
Standard Chartered Bank
06.2008 - Current
Bachelor of Commerce -
Guru Nanak College
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