Satish Sesetti

Project - AMS & Cyber Ops - Banking Domain.

Duration: July 2004 - Oct 2004
Tools: OnCert Tool, Maximo, Service Now, MS Sentinel & AD

Responsibilities:

• Managed access provisioning and de-provisioning across Active Directory, Unix / Windows Servers and Web Applications.
• Defined and implemented RBAC policies to reduce over-privileged access.
• Collaborated with application owners and HR to streamline Joiner-Mover-Leaver processes.
• Monitored security alerts and events using SIEM tools by Performing real-time analysis of security incidents.
• Performed access recertifications and role reviews as per SOX and ISO standards.
• Conducted internal audits to assess the effectiveness of internal controls, compliance with policies, and risk management procedures.

• Delivered IT services to global clients, ensuring adherence to defined SLAs and KPIs.
• Acted as the primary point of contact between clients and technical support teams.
• Conducted daily, weekly, and monthly service reviews with internal teams and customers.
• Managed major incidents (P1/P2), coordinated resolution efforts, and provided timely communication updates.
• Supported change and problem management processes, including CAB participation and RCA follow-ups.
• Created dashboards for SLA breaches, service trends, and performance improvement initiatives.
• Worked with external vendors on HIPAA and HITRUST, setting the standards with in their organizational procedures.
• Managed a portfolio of 25+ enterprise IT clients, ensuring service satisfaction and client retention.
• Reviewed, redlined, and negotiated client contracts including MSAs, NDAs, SOWs, SLAs, and license agreements.

• BAU included working on incidents on Service Now, IBM Maximo and UAT tools.
• Delivered and governed managed security services for global clients with IBM Maximo, QRadar & AD.
• Monitored SIEM dashboards for security alerts across network, endpoint, and cloud infrastructure.
• Acted as the primary interface between security operations teams and client stakeholders to manage risks, and escalations.
• Oversaw incident lifecycle including triage, escalation, and RCA documentation for P1 and P2 incidents.
• Worked with the IAM team to ensure timely provisioning/de-provisioning of GSR's with in SLA.
• Worked with functional teams to deliver automated workflow solutions in Service Now & UAT tools.

• Managed external vendors, ensuring compliance with internal procurement policies and regulatory standards.
• Led end-to-end onboarding processes including due diligence, compliance checks, and system access coordination.
• Administered web applications, windows / Unix servers, VMware and Mainframe Sessions.
• Monitored vendor performance via KPIs and created monthly scorecards shared with leadership.
• Facilitated quarterly business reviews (QBRs) with strategic vendors to track value delivery and improvement areas.
• Handled risk assessment of third parties in line with ISO 27001 and GDPR compliance.

• Part of IAM Team, responsible for provisioning requests as per SLA.
• Worked on incidents related to Application support, SIEM and DLP.
• Provided on call support 24*7 for all Scheduled Change activities.
• Part of SQL integrations for GLE / GLI critical applications.
• Participated in Audits and worked with compliance teams for setting up quality procedure documents as per company standards.