SATISH TANK

Results-driven export operations manager with extensive experience leading a team of 18 in documentation and customer service. Adept at addressing challenges and resolving queries on a daily basis by leveraging strong relationships with shipping lines and clients. Proven track record in coordinating with overseas agents, major clients, and internal departments to ensure operational efficiency and exceptional customer satisfaction. Committed to enhancing team performance through effective problem resolution and internal reporting.

• Team Leadership & Management: Efficiently manage a team of 18, fostering a collaborative environment while addressing daily queries and operational challenges to ensure high performance.
• Documentation & Customer Service Oversight: Oversee the documentation and customer service teams, ensuring timely resolution of issues and maintaining client relationships through effective communication.
• Cross-Functional Coordination: Establish and maintain daily coordination with overseas agents, major clients, and internal teams (finance and sales) to resolve operational issues and ensure service excellence. Collaborate with the finance team to address shipping line outstanding payments and resolve internal billing issues effectively with origin and destination offices.
• Operational Problem Solving: Engage with management and team members to identify and resolve challenges related to HBL (House Bill of Lading) / MBL (Master Bill of Lading) releases, ISF (Importer Security Filing), AMS (Automated Manifest System), and ACI (Advanced Commercial Information) filings.
• Performance Reporting & Analysis: Prepare internal reports focused on team performance and job volume, utilizing data to identify challenges and implement strategies for improvement.

• Strong leadership abilities, with a focus on team motivation and performance enhancement.
• Excellent communication and interpersonal skills, enabling effective collaboration across departments and with external stakeholders.
• Proficient in problem-solving, with a keen ability to analyze situations and provide timely and effective resolutions.
• Detail-oriented with a strong understanding of export documentation, compliance, and logistics management.

Dynamic export operations professional with extensive experience in managing documentation teams and handling prime key account clients. Proficient in coordinating with diverse stakeholders, including shipping lines, local clients, overseas agents, and buyers, to ensure efficient and timely shipments. Well-versed in logistics operations, documentation, and compliance, with a strong focus on client satisfaction and operational excellence.

• Leadership & Team Management: Successfully led a team of documentation personnel, facilitating effective communication and workflow management to enhance operational efficiency.
• Key Account Management: Expertise in managing prime key account clients, ensuring their specific logistical requirements are met and fostering strong business relationships.
• Export Operations Coordination: Efficiently coordinated with shipping lines to secure booking placements and manage release procedures, maintaining up-to-date shipment status and tracking for all stakeholders.
• Logistics Collaboration: Worked closely with the logistics department and customs house agents (CHA) for container pick-up, stuffing, and timely gate-in at ports, ensuring compliance with all relevant regulations.
• Documentation & Reporting: Maintained Daily Shipment Reports (DSR) while providing proactive shipment tracking updates to clients and overseas agents. Knowledgeable in AMS (Automated Manifest System) and ISF (Importer Security Filing) protocols for U.S. shipments and ACI (Advanced Commercial Information) filing requirements for Canadian shipments.
• Consolidation & Handling Expertise: Managed buyer consolidation shipments, streamlining operations to optimize shipping processes and reduce costs.
• Software Proficiency: Familiar with Log Net software/portal specifically utilized for U.S. shipments relating to key account buyers, supporting efficient shipment management and tracking.

• Strong organizational and multitasking abilities, adept at managing multiple projects and deadlines simultaneously.
• Excellent communication and interpersonal skills, facilitating collaboration with various stakeholders.
• Target-driven problem-solving aptitude, capable of navigating and addressing logistical challenges effectively.

1. Professional Summary

An experienced export operations professional with comprehensive knowledge in LCL (Less than Container Load) and FCL (Full Container Load) shipments. Expertise in managing the entire export process, ranging from coordination with shipping lines for booking placements and release to maintaining shipment status updates for clients and overseas agents.

• Export Operations Management: In-depth understanding of export NVOCC (Non-Vessel Operating Common Carrier) processes, including MBL (Master Bill of Lading), HBL (House Bill of Lading), FCR (Forwarders Cargo Receipt), and pre-alert notifications.
• Coordination & Communication: Effectively liaised with local clients, overseas agents, and buyers to ensure seamless regular shipments. Skilled in handling nominations, key accounts, and free-hand shipments, ensuring client satisfaction and adherence to timelines.
• Logistics Coordination: Collaborated closely with the logistics department and customs house agents (CHA) for container pick-up, stuffing, and gate-in processes at ports.
• Documentation & Compliance: Proficient in maintaining Daily Shipment Reports (DSR) and providing timely shipment tracking status to clients and agents. Familiar with AMS (Automated Manifest System) and ISF (Importer Security Filing) for shipments to the United States. Knowledgeable in ACI (Advanced Commercial Information) filing requirements for shipments to Canada.
• Consolidation & Shipment Handling: Experience in managing buyer consolidation shipments, optimizing logistics and improving service efficiency.

• Strong organizational and multitasking abilities to manage multiple shipments concurrently.
• Excellent communication and interpersonal skills to build and maintain robust relationships with stakeholders.
• Problem-solving capabilities to address and resolve logistical challenges promptly.