Summary
Overview
Work History
Education
Skills
Software
Timeline
References
References
Hi, I’m

SATISH CHANDRA M R

Associate Director - Operations
Bengaluru

Summary

Dynamic and results-oriented professional with 7+ years of experience in operations management within high-growth startup environments. Proven track record in scaling operations, driving automation, and enhancing customer satisfaction. Adept at building and leading high-performance teams, optimizing systems, and delivering outstanding client experiences. Committed to the mission of transforming healthcare and longevity.

Overview

7
years of professional experience
6
Languages
11
years of post-secondary education

Work History

Practo Technologies
Bengaluru

Associate Director of Operations
06.2021 - Current

Job overview

  • Identified and resolved bottlenecks, improving operational efficiency by 20%.
  • Managed multiple high-stakes projects, ensuring timely completion and execution.
  • Implemented quality control measures, enhancing product delivery consistency and customer satisfaction by 5% across all businesses
  • Fostered strong customer relationships, leading to 6% increase in client retention.
  • Improved Net Promoter Score (NPS) from 18% to 42% at organizational level through targeted operational improvements and customer feedback initiatives.
  • Contributed to design team in building comprehensive clinical operations and compliance flow for secondary care.
  • Collaborated with team to improve medical outcomes of tele-consultations, enhancing patient satisfaction and treatment efficacy.

myUpchar.com
Delhi

MANAGER - PATIENT EXPIRENCE
01.2020 - 12.2020

Job overview

  • Delivered A+ quality in chat consultations, improving patient experience and CSAT from 75% to 86%.
  • Developed and executed growth strategies and plans, successfully increasing the client base.
  • Managed and retained relationships with lab partners, ensuring seamless collaboration.
  • Researched business opportunities and viable income streams, while drafting and reviewing contracts.
  • Collaborated with the team to improve medical outcomes of teleconsultations, enhancing patient satisfaction and treatment efficacy.
  • Maximized performance by monitoring daily activities and mentoring team members

DOCPRIME TECNOLOGIES
Gurgaon

MANAGER OPERATIONS
04.2019 - 01.2020

Job overview

  • Led and managed all operations for secondary and tertiary care, ensuring high levels of service, profitability, and compliance.
  • Oversaw complete OPD and IPD operations, handling the highest revenue-contributing business unit in the organization.
  • Managed all aspects of business operations, driving efficiency and growth.
  • Participated in recruitment and staff selection processes to build a high-performing team.

CREDIHEALTH PVT LTD
Gurgaon

KEY ACCOUNTS MANAGER
01.2017 - 04.2019

Job overview

  • Managed top 3 key accounts, which contributed to 80% of the revenue, ensuring their satisfaction and retention.
  • Communicated organizational goals and tasks clearly to employees, improving team efficiency.
  • Demonstrated effective leadership by clearly and succinctly explaining organizational goals and tasks to the team.
  • Enhanced client satisfaction and retention by 15% through effective management of key accounts.
  • Played a crucial role in transplant and tertiary care operations, contributing to the organization's holistic healthcare approach.

DYNAMIC MEDICARE PVT LTD
Bengaluru

INTERNATIONAL DIRECTOR
4 2015 - 1 2017

Job overview

  • International Strategy Development: Formulate and execute strategies to expand the company's presence in medical tourism globally, prioritizing patient care excellence.
  • Global Partnership Management: Cultivate and manage relationships with international healthcare institutions and providers to ensure seamless medical services for patients.
  • Patient-Centric Approach: Lead initiatives to enhance patient experience throughout their medical journey, focusing on personalized care, efficient coordination, and continuous support.
  • Regulatory Compliance and Quality Assurance: Ensure adherence to international regulatory standards and implement robust quality assurance measures to guarantee patient safety and satisfaction across all operations.

Education

GUAGXI MEDICAL UNIVERSITY
Nanning Shi, Guangxi Zhuangzuzizhiqu

MBBS
09.2010 - 07.2016

University Overview

Vishwamanava PU College
Mandya

Some College (No Degree) from Science Education
05.2008 - 04.2010

University Overview

St Johns' High School
Mandya

High School Diploma
04.2005 - 04.2008

University Overview

Skills

Operations ManagementAutomation & Systems ThinkingTeam Leadership & DevelopmentCustomer Experience ManagementMetrics & Data AnalysisStrategic Planning & ExecutionProvider Network ManagementCross-Functional CollaborationProject Management

Software

Microsoft Excel

Power Point

Leadsquared

Salesforce

SQL Database

Timeline

Associate Director of Operations
Practo Technologies
06.2021 - Current
MANAGER - PATIENT EXPIRENCE
myUpchar.com
01.2020 - 12.2020
MANAGER OPERATIONS
DOCPRIME TECNOLOGIES
04.2019 - 01.2020
KEY ACCOUNTS MANAGER
CREDIHEALTH PVT LTD
01.2017 - 04.2019
GUAGXI MEDICAL UNIVERSITY
MBBS
09.2010 - 07.2016
Vishwamanava PU College
Some College (No Degree) from Science Education
05.2008 - 04.2010
St Johns' High School
High School Diploma
04.2005 - 04.2008
INTERNATIONAL DIRECTOR
DYNAMIC MEDICARE PVT LTD
4 2015 - 1 2017

References

References
Dr. Sajjan Madappady, MBBS, PGDDM, (MD), (MBA), Chairman & Managing Director, Dynamic Medicare Pvt Ltd, Ground floor, PAM Arcade Commercial Complex, Kottara, Mangalore, 575 006, India, +91 73492 44345

References

References
Dr. Sajjan Madappady, MBBS, PGDDM, (MD), (MBA), Chairman & Managing Director, Dynamic Medicare Pvt Ltd, Ground floor, PAM Arcade Commercial Complex, Kottara, Mangalore, 575 006, India, +91 73492 44345

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SATISH CHANDRA M RAssociate Director - Operations