Results-driven professional with 7.6 years of diverse experience in Project Management, Risk Management, and Process Optimization. Adept in resource management, stakeholder engagement, and SLA management. Proven track record of exceeding targets through efficient operations management. Recognized for leadership in cross-functional teams, implementation of quality risk management strategies, and enhancing client satisfaction and retention. Strong analytical and operational skills for consistently delivering projects on time and within budget.
Working at Risk Process Improvement
Automation & Transformation Project
Service Delivery Excellence
Service Quality Review
Unsubmitted items Follow up transformations – 2FTE Deductions
Invoice Processing
Continuous Service Improvement
• Proficient in resource management, Service delivery management and project governance, Microsoft Office Suite, Power Apps and SharePoint.
• Drove continuous service improvement for heightened customer satisfaction and loyalty.
• Experienced in using ServiceNow for incident tracking.
• Presented insightful weekly/monthly management reports for informed decision-making.
• Skilled in stakeholder identification and engagement.