SATNAM KAUR
Rourkela
Summary
Dynamic Academic Specialist and Customer Service Associate with a proven track record at BYJU’S and AMAZON. Expert in leveraging academic support and customer-oriented strategies to enhance learning and service quality. Skilled in cross-functional collaboration and time management, achieving significant improvements in customer satisfaction and learning outcomes.
Overview
8
8
years of professional experience
Work History
Academic Specialist
BYJU’S
Bengaluru(WFH)
11.2021 - 04.2024
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Evaluated and adopted new teaching methodologies to improve student engagement and learning outcomes.
- Encouraged positive relationships among peers by facilitating discussions about various topics related to academics.
CUSTOMER SERVICE ASSOCIATE
AMAZON
Hyderabad(WFO)
08.2016 - 01.2019
- Worked for customer service in different prospects (Amazon Retail calls, Ship with Amazon Calls and emails, UK retail chats, Prime Now calls and emails)
- Been a part of process mining team to ensure the quality of process going on through by the company, providing the feedback to maintain the quality on through the production
- Part of technical support team (Mobile returns team)
- Worked as an Subject Matter Expert to train 12 associates under customer service process providing feedback and support on the floor
- Excellent communication, problem solving and coordinating skill
- Worked night and weekend shifts during holiday season, securing the shrinkage of the company
Education
BACHELOR OF ENGINEERING - COMPUTER SCIENCE ENGINEERING
BIJU PATNAIK UNIVERSITY OF TECHNOLOGY
ODISHA12.2015
12th standard -
Carmel School
Rourkela03.2011
Skills
- Good communication skills
- Time management skills
- Customer expectations management
- Quick learner and active listener
- Academic support
- Subject matter expertise(mathematics)
- Customer-oriented
- Cross-functional team collaboration
- Teaching strategies
Projects
Quality Process Mining, 30 days, Worked in a team of quality check employees., Checking with the quality of calls handled by the associates., Checking with the adherence of the policies., Work was executed on excel with the proper sections., Disciplinary action were taken as per policies adherence., Per day reports were published as per different sites.
Timeline
Academic Specialist
BYJU’S
11.2021 - 04.2024
CUSTOMER SERVICE ASSOCIATE
AMAZON
08.2016 - 01.2019
BACHELOR OF ENGINEERING - COMPUTER SCIENCE ENGINEERING
BIJU PATNAIK UNIVERSITY OF TECHNOLOGY
12th standard -
Carmel School
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