Property Management System - Opera / ONQ
SATPREET SINGH
IT Manager
Amritsar,Punjab
Summary
Veteran IT professional with 15 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
CLUSTER IT Manager
MARRIOTT INTERNATIONAL HOTELS
Amritsar
05.2023 - Current
- Led a team of 4 IT professionals across multiple locations, overseeing day-to-day operations and ensuring alignment with strategic IT goals.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Implemented and maintained technology and software budget.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsource and contractors to secure products and services.
IT Manager
DOUBLETREE BY HILTON RESORT
Goa
04.2018 - 05.2023
- Oversaw IT department operations and training.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Coordinated secure system access of users to various department systems and platforms.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Interacted and negotiated with vendors, outsource and contractors to secure products and services.
- Oversaw daily performance of computer systems and immediately responded to High priority issues to keep network up and running.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Assistant IT Manager
HILTON
Jaipur
03.2016 - 04.2018
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Optimized server infrastructure through virtualization technologies, significantly reducing hardware costs while maintaining high performance levels.
- Established robust data backup protocols, safeguarding critical information against potential loss or corruption incidents.
- Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
- Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
- Managed vendor relationships to negotiate favorable contracts, optimizing resource allocation and cost savings.
- Enhanced network security by implementing comprehensive vulnerability assessments and risk mitigation strategies.
- Resolved complex technical issues by leveraging strong analytical and problem-solving skills, ensuring minimal impact on productivity levels.
- Developed comprehensive documentation for network topology, system configurations, and operational processes, streamlining knowledge transfer and reducing onboarding time for new team members.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Coordinated secure system access of users to various department systems and platforms.
Assistant IT Manager
DOUBLETREE BY HILTON
Agra
08.2014 - 03.2016
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Optimized server infrastructure through virtualization technologies, significantly reducing hardware costs while maintaining high performance levels.
- Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
- Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
- Managed vendor relationships to negotiate favorable contracts, optimizing resource allocation and cost savings.
- Enhanced network security by implementing comprehensive vulnerability assessments and risk mitigation strategies.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Coordinated secure system access of users to various department systems and platforms.
IT Executive
HILTON GARDEN INN (NOW DOUBLETREE BY HILTON)
Gurugram
10.2012 - 07.2014
- Aligned IT solutions and deliverables with company strategic vision.
- Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Oversaw incident management procedures, reducing downtime through prompt response to system failures or disruptions.
- Determined best methods for IT to support key business objectives.
- Facilitated smooth system migrations without disrupting operations or compromising data integrity during organizational changes or expansions.
- Tracked departmental expenditures, project schedules and team performance and progress.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
IT Team Executive
MICROSENSE PRIVATE LIMITED
New Delhi
12.2011 - 09.2012
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Key Card Machines etc.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
IT WIFI Engineer
SECURELYNKX NETWORKS
New Delhi
09.2009 - 12.2011
- Evaluated the performance of WiFi networks on an ongoing basis, making recommendations for improvements to ensure optimal functionality.
- Stayed abreast of industry trends and emerging technologies, ensuring continuous improvement in service offerings to clients.
- Coordinated with vendors to procure essential hardware components at competitive pricing, reducing project costs without compromising quality.
- Ensured seamless integration of new technology by conducting comprehensive testing of WiFi systems before deployment.
- Enhanced network performance by designing and implementing WiFi solutions for various clients.
- Developed detailed documentation on network topology, device configurations, and standard operating procedures for future reference.
- Proactively addressed potential interference issues by performing spectrum analysis and adjusting channel allocations accordingly.
- Conducted regular network audits to identify potential bottlenecks or security vulnerabilities, leading to proactive measures in mitigating risks.
- Maintained compliance with industry standards such as IEEE 802.11x/WiFi Alliance specifications through strict adherence to best practices during installation and configuration processes.
- Reduced downtime and improved connectivity for users by troubleshooting and resolving complex WiFi issues.
- Implemented robust security protocols to protect sensitive data from unauthorized access or breaches within the WiFi network infrastructure.
- Optimized wireless networks with thorough site surveys, RF planning, and capacity management.
- Increased client satisfaction by providing timely technical support and addressing customer concerns efficiently.
- Improved user experience with seamless roaming capabilities across multiple access points within the network environment.
Education
Bachelor of Science - Information Technology
Sikkim Manipal University
Chandigarh 04.2009 - 04.2012
Skills
Team collaboration
Managerial Skills
Always have mind-set to think positive and prompt in making the decisions for creating effective productivity., Lead skilled team members to resolve technical issues reported in Hotel systems., Set deadline to complete the task and execute accordingly., Have mind-set to resolve the issue permanently., Always believe in transparent and effective communication.
Software
Point of Sale - Micros Symphony / Infrasys
Call Accounting System - FCS / Jazz
Procurement System - Birchstreet / CheckSCM
Financial System - Sun System / Peoplesoft / Fiat
Key Card System - Kaba / VingCard / Onity
EPBX System - Alcatel / Avaya NEC / Mitel
Timeline
CLUSTER IT Manager
MARRIOTT INTERNATIONAL HOTELS
05.2023 - Current
IT Manager
DOUBLETREE BY HILTON RESORT
04.2018 - 05.2023
Assistant IT Manager
HILTON
03.2016 - 04.2018
Assistant IT Manager
DOUBLETREE BY HILTON
08.2014 - 03.2016
IT Executive
HILTON GARDEN INN (NOW DOUBLETREE BY HILTON)
10.2012 - 07.2014
IT Team Executive
MICROSENSE PRIVATE LIMITED
12.2011 - 09.2012
IT WIFI Engineer
SECURELYNKX NETWORKS
09.2009 - 12.2011
Bachelor of Science - Information Technology
Sikkim Manipal University
04.2009 - 04.2012
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