MS Excel
Kumar Satswaroop
SDS Team Manager, Amazon
Hyderabad,Telangana
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment.
Overview
3
3
Languages
1
1
Certification
7
7
years of post-secondary education
6
6
years of professional experience
Work History
SDS Team Manager
Amazon
Hyderabad, Telangana
09.2020 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Supervised work of contracted employees to keep on task for timely completion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
SDS Resolution Specialist
Amazon
Hyderabad, Telangana
05.2019 - 08.2020
- De-escalate situations with action-orientated and flexible problem-solving techniques.
- Assist in the formulation of targets for individuals and teams by performing quality audits and conducting daily Team Huddles.
- Measure performance with key metrics for the team and continuously work towards advancement.
Transportation Specialist, AMZL
Amazon
Hyderabad, Telangana
09.2016 - 05.2019
- Facilitate flow of information between internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers) and resolves any potential issues that impacts the Driver and Customer delivery experience in a fast pace.
- Ensure timely resolution for delivery issues by researching and troubleshooting with internal tracking and shipment tools.
Project Coordinator
Utkal Manufacturing & Services Limited
12.2014 - 06.2016
- Monitored Pharma Lab Project in construction and equipping a GMP compatible Bacterial Vaccination Plant for Odisha Biological Product Institute, Bhubaneswar.
- Handled a team size of 25 members.
- Key Project Deliverables included day to day vendor management, equipment Procuring, reporting and work flow management.
Education
Matriculation - Science
Vyomyana Samstha Vidyalaya
Sundabeda, Odisha 04.2006 - 04.2007
Intermediate - Science
Kalinga Bharati Residential College
Cuttack 07.2007 - 05.2009
Bachelor of Technology - Mechanical Engineering
Gandhi Institute of Excellent Technocrats
Bhubaneswar, Odisha 08.2009 - 08.2013
Skills
Confidenceundefined
Certification
Exposure to Auto CAD 2010
Software
Tableau
R
SQL
Timeline
SDS Team Manager
Amazon
09.2020 - Current
SDS Resolution Specialist
Amazon
05.2019 - 08.2020
Transportation Specialist, AMZL
Amazon
09.2016 - 05.2019
Project Coordinator
Utkal Manufacturing & Services Limited
12.2014 - 06.2016
Bachelor of Technology - Mechanical Engineering
Gandhi Institute of Excellent Technocrats
08.2009 - 08.2013
Intermediate - Science
Kalinga Bharati Residential College
07.2007 - 05.2009
Matriculation - Science
Vyomyana Samstha Vidyalaya
04.2006 - 04.2007
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