SATTI RAJU GEDDANAPALLI
Rajahmundry
Summary
Proficient in business practices, standards of operation, and customer needs. Empowering leader with passion for developing teams with a focus on exceptional service delivery and customer retention.
Overview
30
30
years of professional experience
Work History
Service Manager
Gokul Computers
Rajahmundry
01.2025 - Current
- Planned and implemented upgrades to system hardware and software.
- Implemented and maintained virtual private networks.
- Analyzed network traffic and performance metrics to optimize system performance.
- Devised scripts and automation tools to improve system efficiency.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Evaluated software products to determine compatibility with existing systems.
Service Manager
Elind Systems Limited
Coimbatore
02.1997 - 02.2005
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
- Negotiated with vendors to secure best prices for parts and supplies.
- Resolved customer complaints in a professional and timely manner.
Hardware Engineer (Chip Level)
Elind Systems Limited
Coimbatore
02.1995 - 07.1997
- Designed computer hardware components and peripheral devices.
- Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
- Participated in internal audits of quality management systems.
- Translated broad spectrum project requirements into detailed hardware architecture design concepts.
Education
BA LLB - LAW
Andhra University
Visakhapatnam09-2020
Bachelor of Computer Applications - Computer Applications Development
Access Institute (Diploma) Hardware And Networking
Coimbatore09-2000
Skills
- Service quality management
- Staff supervision
- Service order flow
- Service delivery optimization
- Customer service
Timeline
Service Manager
Gokul Computers
01.2025 - Current
Service Manager
Elind Systems Limited
02.1997 - 02.2005
Hardware Engineer (Chip Level)
Elind Systems Limited
02.1995 - 07.1997
BA LLB - LAW
Andhra University
Bachelor of Computer Applications - Computer Applications Development
Access Institute (Diploma) Hardware And Networking
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