Satveer Singh
LUCKNOW
Summary
Customer service professional with strong background in team leadership and customer satisfaction. Adept at resolving complex customer issues and driving team performance. Known for fostering collaboration and achieving results, adaptable to changing needs. Skilled in conflict resolution and effective communication, with reliable and flexible approach.
Customer care professional with proven ability to lead teams and deliver exceptional results. Strong focus on team collaboration and flexibility to adapt to changing needs. Expertise in conflict resolution, communication, and maintaining high service standards. Known for reliability and driving team performance to meet organizational goals.
Overview
14
14
years of professional experience
Work History
International Customer Care Team Lead
US Pharma Sales
Lucknow, India
07.2012 - 01.2026
- Led customer service team to enhance response times and resolve client inquiries efficiently.
- Developed training programs to improve staff competencies and customer interaction skills.
- Implemented quality assurance measures to ensure adherence to company standards in customer care.
- Analyzed customer feedback to identify trends and drive service improvement initiatives.
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing timely solutions.
- Handled escalated customer concerns, resolving situations satisfactorily and restoring clients'' confidence in the company.
- Collaborated with sales and marketing teams to align customer support with business goals.
Education
Master of Arts - Economics
Indira Gandhi University
Lucknow, India04-2024
Skills
- Customer service
- Time management
- Multitasking and organization
- Inbound customer service
- Active listening
- Problem resolution
- Decision-making
- Email communication
- Customer relations
- Call center experience
- Stress management
- Problem-solving skills
- Multitasking
Personal Information
- Gender: M
- Nationality: Indian
- Date of Birth: 13/05/1990
Contact Information - Location
LUCKNOW, UTTAR PRADESH
Family Information
F-Gurbhej Singh
M-Raghubeer Kaur
W-Gurmeet Kaur
Timeline
International Customer Care Team Lead
US Pharma Sales
07.2012 - 01.2026
Master of Arts - Economics
Indira Gandhi University