Satvinder Kaur
Mumbai
Summary
Seasoned financial manager with broad experience in budgeting, forecasting, and strategic planning. Skilled in optimizing financial processes and leading teams to exceed corporate goals through innovative strategies and efficient resource allocation. Proven track record of enhancing operational efficiency and financial health within diverse organizations. Demonstrated ability to analyze complex financial data and recommend actionable solutions that drive growth and profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Head
State Bank of India
MUMBAI
04.2020 - Current
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Managed relationships with tax authorities, bankers and auditors.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Grew business banking relationships through proactive outreach.
- Developed strategies to increase sales and improve customer satisfaction levels.
- Developed relationships with vendors, suppliers, and other business partners in order to negotiate better pricing agreements.
- Ensured compliance with local laws, regulations, and safety standards at all times.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Coordinated promotional activities to generate interest in products offered by the branch.
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
- Supported outside sales force in servicing and obtaining new business.
- Conducted regular meetings with team members to discuss any issues or concerns related to their work.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Deputy Manager
State Bank of India
Mumbai
04.2017 - 04.2020
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided necessary technical assistance and advice to subordinates when needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Prepared monthly progress reports detailing achievements against set targets.
- Delegated work to staff, setting priorities and goals.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
Test Engineer
Infosys Ltd
Pune
09.2012 - 01.2015
- Ensured the quality of software applications before release to customers.
- Verified that all components meet design specifications and standards.
- Documented defects found during testing process.
- Developed test plans and strategies for products.
- Communicated with clients and coworkers about analysis results.
- Conducted analyses addressing failure, reliability or yield improvement.
- Created test data for validating scenarios based on functional requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Engineering - Electrical Engineering
Shri Govindram Seksariya Institute of Technology
Indore, Madhya Pradesh06-2012
Skills
- Operations management
- Sales management
- Industry expertise
- Relationship building and management
- Expert in risk management
- Staffing optimization
- Cash handling expertise
- Excels in team leadership
- Business development expertise
- Relationship building
- Excellent time management skills
- Marketing
- Work prioritization
- Information management
- Multi-tasking
- Regulatory compliance
- Excellent communication skills
- Team supervision
- Public speaking
- Verbal/written communication
- Approachable
- Sales expertise
- Strategic planning
- Attention to detail
- Client acquisition
- Decision-making
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Marathi
Beginner
A1
Affiliations
CGM club member of prestigious Branch Managers in SBI
Upgraded branch ratings in internal audits as well as RBI statutory audits
Increased profitability of the branch, improved branch reputation
Certification
- Certified as AMFI registered Mutual Fund Advisor
- Certified as Insurance Facilitator
- Cetified as Specified Person in General Insurance
Timeline
Branch Head
State Bank of India
04.2020 - Current
Deputy Manager
State Bank of India
04.2017 - 04.2020
Test Engineer
Infosys Ltd
09.2012 - 01.2015
- Certified as AMFI registered Mutual Fund Advisor
- Certified as Insurance Facilitator
- Cetified as Specified Person in General Insurance
Bachelor of Engineering - Electrical Engineering
Shri Govindram Seksariya Institute of Technology
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